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Customer Service Coordinator

4 months ago

Bishops Cleeve, United Kingdom Vistry Group Full time
We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Cotswolds, at our Bishops Cleeve office in Cheltenham. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
We are pleased to say, this role can accommodate agile working arrangements.
Let's cut to the chase, what's in it for you...
Competitive basic salary and annual bonus
Agile working possible (dependent on role)
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits...
In return, what we would like from you...
Behave in line with our company values - Integrity, Caring and Quality
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Touch Typing
A calm and cheery personality
Patience and calmness under pressure
A sense of humour
Good planning and organisations skills
Problem solving and decision-making skills
A polite, tactual, and assertive attitude
Excellent communication skills
Good team working skillsDesirable -
5 GCSE's or equivalent including Maths & English
Experience working for a residential house builder ideally within the customer facing environment.
An understanding of building regulations and legal obligations.
A good understanding of written English Grammar
More about the Customer Service Coordinator role...
To address and respond to Customer issues in a prompt and organised way.
To deliver an excellent customer service, understanding and empathy to our customers
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
Keep our database system up to date at all times.
Carry out general administrative duties.
Work directly with the office manager to ensure our KPI's are in line with company guidelines
Learn and at all times adhere to the company Health and Safety requirements Finally, let's tell you a bit more about us...
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
#LI-TP1
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities