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Defect & Aftercare Project Manager

4 months ago

London, United Kingdom Integral UK LTD Full time

Defect and Aftercare Project Manager

Location: Central London

The Role

Our London projects team have an exciting opportunity for a highly skilled and motivated Defect and Aftercare Project Manager. In this position you will play a vital role in ensuring the successful resolution of defects and the delivery of exceptional aftercare services to our clients.

Responsibilities:

  • Oversee and manage the defect rectification process, ensuring prompt and efficient resolution of issues.
  • Liaise with clients, contractors, and internal teams to gather and assess defect reports, identifying priority areas and creating action plans.
  • Coordinate and allocate resources to address defects, working closely with technicians, engineers, and subcontractors as needed.
  • Monitor and track defect resolution progress, ensuring adherence to project timelines and quality standards.
  • Provide regular updates to clients and stakeholders regarding defect rectification progress and any challenges encountered.
  • Conduct site visits and inspections to assess and evaluate defects, determining appropriate corrective actions.
  • Collaborate with internal teams to develop and implement effective aftercare programs, ensuring client satisfaction and long-term operational success.
  • Act as a point of escalation for any complex or high-priority issues, working closely with relevant stakeholders to facilitate swift resolution.
  • Manage and maintain accurate documentation throughout the defect rectification and aftercare processes.

Requirements:

  • Proven experience as a Defect and Aftercare Project Manager or a similar role, preferably within the M&E or Construction Industry.
  • Strong technical knowledge of mechanical, electrical, and fabric systems, as well as their typical defects and remediation techniques.
  • Excellent project management skills, with the ability to plan, organize, and prioritize multiple tasks and projects simultaneously.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with various stakeholders at all levels.
  • Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.
  • Knowledge of health and safety regulations and best practices.
  • Proficiency in using project management tools and software.

If you are a highly driven individual with a strong focus on customer satisfaction and excellent project management skills, we want to hear from you Join the Integral UK team and contribute to our commitment to delivering exceptional defect rectification and aftercare services.

To apply, please submit your application through our careers portal on our website. Don't forget to attach your up-to-date CV demonstrating your relevant experience and qualifications.

At Integral UK, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals.

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