Aftercare Manager
4 hours ago
Job Title: Aftercare Manager
Company: Hyperion Partners Limited
Location: London
Job Type: Full-time
Salary: £65,000 - £75,000 per annum
About the Role:
We are seeking an experienced Aftercare Manager to join our team at Hyperion Partners Limited. As the primary point of contact for homeowners, you will provide support during the aftercare period, ensuring a seamless handover and exceptional post-completion service.
Key Responsibilities:
- Act as the primary point of contact for homeowners, providing support during the aftercare period.
- Manage and coordinate aftercare and defect resolution processes with contractors and internal teams.
- Conduct inspections of completed properties, identifying defects, and ensuring timely and effective resolution.
- Build and maintain strong relationships with residents, ensuring a smooth and positive customer experience.
- Keep accurate records of all aftercare activities, ensuring compliance with contractual agreements and warranties.
- Provide regular reports to senior management on aftercare performance, trends, and areas for improvement.
Requirements:
- At least 3 years of experience in an Aftercare or Customer Service Manager role, ideally within the luxury residential development or high-end property management sector.
- Strong understanding of building processes, property maintenance, and defect resolution.
- Excellent communication skills, with the ability to liaise professionally with high-net-worth individuals and contractors alike.
- Ability to work under pressure, managing multiple tasks and priorities effectively.
- A proactive, problem-solving attitude with a focus on delivering exceptional customer service.
What We Offer:
Hyperion Partners Limited offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced Aftercare Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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