Aftercare Manager
1 day ago
Position: Aftercare Manager
Location: London
Salary: £65,000 - £75,000
Company: Leading Luxury Residential Developer
Hyperion Partners are delighted to be working in partnership with a leading luxury residential developer based in London, renowned for delivering high-end, bespoke residential developments across the capital. Our client is seeking an experienced Aftercare Manager to join their team, ensuring a seamless handover and exceptional post-completion service for their prestigious clientele.
Key Responsibilities:
As the Aftercare Manager, you will play a pivotal role in maintaining the developer’s excellent reputation for delivering first-class homes and customer satisfaction. You will oversee the aftercare process, ensuring that homeowners receive prompt and professional service post-completion, resolving any issues or defects that arise. Your responsibilities will include:
Acting as the primary point of contact for homeowners, providing support during the aftercare period.
Managing and coordinating aftercare and defect resolution processes with contractors and internal teams.
Conducting inspections of completed properties, identifying defects, and ensuring timely and effective resolution.
Building and maintaining strong relationships with residents, ensuring a smooth and positive customer experience.
Keeping accurate records of all aftercare activities, ensuring compliance with contractual agreements and warranties.
Providing regular reports to senior management on aftercare performance, trends, and areas for improvement.
Key Requirements:
The ideal candidate will have a proven track record in a similar role within luxury residential development or high-end property management. You will need to demonstrate:
At least 3 years of experience in an Aftercare or Customer Service Manager role, ideally within the property sector.
Strong understanding of building processes, property maintenance, and defect resolution.
Excellent communication skills, with the ability to liaise professionally with high-net-worth individuals and contractors alike.
Ability to work under pressure, managing multiple tasks and priorities effectively.
A proactive, problem-solving attitude with a focus on delivering exceptional customer service.
Attention to detail and a commitment to maintaining the highest standards of quality
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