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VW Automotive Helpdesk Assistant
3 months ago
Location: Volkswagen Group’s National Learning Centre, Wymbush
Salary: Competitive, DOE + Benefits
Contract: Permanent, Full time
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive, we have a unique and challenging opportunity for a Vehicle Quality Coordinator to join our global business employing over 44,000 employees in more than 50 countries on all five continents
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for a Campaign Vehicle Quality Coordinator to support the current manufacturers Group Consumer Protection and Vehicle Quality Team, managing contact from the Authorised Repairer Workshops in high volume areas by providing a support function.
As our Automotive Helpdesk Assistant, you will:
* Remotely provide expert guidance and support to assist the retailer network with the resolution of campaign related queries, authorising additional work, and verifying requests to delete campaigns and ensure adherence to process.
* Work with Quality specialists in the identification of technical product issues, and assist with the return of parts for analysis.
* Work closely with the Retailers technicians/ campaign co-ordinators and the manufacturers existing Consumer Protection & Vehicle Quality team via specified communication channels.
* With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
* Demonstrate a personal commitment to DEKRA Automotive Ltd’s Environmental & Quality Management System.
In order to be successful in this role you must have:
* Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
* Wide experience in all aspects of vehicle repairs.
* Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
* Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
* Confident in technical concern resolution and warranty procedures.
* Very good verbal and written communication skills with high attention to detail
* Very good Computer skills familiarity with the Microsoft Office Suite of applications
* A process driven individual that can both adhere to and simplify complexity.
* Ability to work on own initiative with attention to detail with flexible and proactive personality.
* Personal qualities of integrity, credibility with high-level of organizational and time management skills
* Experience with a high-performing, collaborative, constructive peer group is a positive.
* Good business acumen and customer focused
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please
