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Senior Desktop Support Engineer

3 months ago

UK, United Kingdom Lorien Full time

Senior Desktop Support Engineer - Up to £50,000 depending on experience.

Based in City of London - 5 days on-site.

I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients. They are looking for a Senior Desktop Support Engineer who will sits within the Infrastructure Support team.

Role and Responsibilities:

  • Deploy and manage software updates and patches using tools such as Microsoft SCCM
  • Providing technical support to end-users in person, over the phone, or via remote access tools.
  • Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems (Windows 10), productivity suites (Microsoft Office), applications, and security software.
  • Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users.
  • Support for collaboration and communications tools such as MS Teams, Email, Mobile coms.
  • Collaborating with other IT teams to resolve escalated issues and implement solutions.
  • Investigating and troubleshooting critical vulnerabilities
  • Developing and maintaining documentation, knowledge base articles, and training materials.
  • Mentoring junior support staff and providing guidance on complex technical issues.
  • Participating in the planning and implementation of IT projects, such as system upgrades and migrations where applicable
  • Setup and Support AV equipment for Meetings for all levels of staff
  • On call rota (6pm - 7am) support every 3 weeks, on a shift pattern (Earlys/ Mids and Lates)

Key Skills and Experience:

  • Strong knowledge and experience of desktop operating systems, hardware, and software. Win 10, MS office Suite, Active Directory, Citrix, VDI and Exchange is essential.
  • Familiarity with endpoint security software: antivirus, firewall.
  • Knowledge of software deployment tools: Microsoft SCCM
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
  • Willingness to work overtime/ out of support as needed to meet project deadlines and support business operations.
  • Strong communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA A+)

Please apply for this with your most up to date and relevant CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.