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Intelligence Officer, Fraud Reporting Gateway

1 month ago

Brooke Lawrence House United Kingdom HMRC Full time
Intelligence Officer, Fraud Reporting Gateway - Brooke Lawrence House About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
About Risk and Intelligence Service (RIS) Team
Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity.
The purpose of the Intelligence team within RIS is to develop and improve the intelligence picture of organised crime and serious fraud impacting HMRC.
We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
  • Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
  • Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and efficiency.
  • Collaborating with them, to increase our collective impact and capability.
  • Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.

We operate hybrid working, allowing you to work up to two days per week from home subject to operational demands.
Job description
The post holder will join the Fraud Reporting Gateway (FRG) which is part of the Intelligence Services branch of RIS Intelligence.
The team receives, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline, which is open from 9:00 am to 5:00 pm, Monday to Friday, to a wide range of customers.
Human Intelligence (HumInt) is the term we use for someone who gives HMRC information about possible criminal offences, regulatory breaches, or non-compliance by a third party.
The intelligence usually involves alleged wrongdoing and is a key source of intelligence for RIS. Your work with the team will support HMRC and external partners to tackle evasion, avoidance, serious non-compliance, and wider criminality. The FRG is making significant impact in tackling criminal activity.
It is an exciting time to join us The responsibilities may include, but are not limited to:
  • Supporting the Higher Officer managers to effectively manage the running of the HMRC Fraud Hotline.
  • Supporting the Assistant Officer grades with technical advice and decision making and be a visible leader.
  • QA/QC responsibility for Assistant Officer activity including feedback and development.
  • Development of quality intelligence products, via the production and dissemination of Intelligence Reports, on individuals and/or organisations for criminal and/or civil intervention.
  • Requirement to work flexibly and be able to organise and adapt your own workload to support priority projects/cases.
  • You will be expected to play an active role in the day to day running, resource planning and development of the Team and undertake any other leadership tasks as directed by Management.

• The post-holder will be working in a continuous improvement environment, working closely with others to share ideas and improve processes.
Person specification
The ability to assimilate information quickly and prioritise tasks, being proactive, a good problem solver and excellent communicator, both verbally and in writing.
The post holder must be well-organised, able to manage a challenging workload with changing priorities and be accountable for their own actions and performance.
Ability to form excellent relationships with customers and colleagues across HMRC.
Essential Criteria
  • National Security Vetting (NSV) at Security Check clearance is needed for this role. This requires 5-year consecutive residency in the UK and the role is not eligible for visa sponsorship.

To check that you are eligible to apply, review the Additional Security Information and Security sections in the advert.
Joining HMRC in this role is conditional on currently holding or applying and subsequently passing NSV at SC clearance level.
If you do not hold or are unable to acquire the required security vetting, we will withdraw the offer of employment, this is because you will not have met the conditions of employment for this role.
The post holder will be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
Desirable Criteria:
  • Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous, however training is available.

Behaviours
We'll assess you against these behaviours during the selection process:
  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions

Benefits
Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
  • Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary.
  • Family friendly policies.
  • Personal support.
  • Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
The selection process is made up of three stages.
1. Application
Once you have successfully completed the short application form (basic personal information and eligibility) you will be invited to complete a CV and personal statement.
CV
Your 500-word CV should be aligned to the key responsibilities in the job advert and provide details of your job history.
You should include a brief description of your:
• Roles and responsibilities
• Skills and experience
• Key achievements/Deliverables
Your CV will be scored.
Personal Statement
Your 750-word Personal Statement should demonstrate how you meet the skills and experience set out in the Job Description and Person Specifications section.
Please include examples of what you have done and how you achieved it.
Any additional wording will not be considered.
Your CV and Personal Statement must not contain any personal details which could be used to identify you.
Further details around what this will entail are listed on the application form.
2. Sift
The selection panel will assess your CV and Personal Statement, to determine to what extent you have demonstrated the skills and experience set out in the job description and person specification.
Applicants successful at sift will be invited to interview.
If we receive a large number of applications, an initial sift may be conducted using your CV.
3. Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video call.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
  • Contact the UBS Recruitment Excellence Team via as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).