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Customer Orders Coordinator
2 months ago
How would you like to work in a supportive and sociable atmosphere, with unbelievable staff benefits; as well as the ability to grow and develop?
Within this company you would be joining a team to assist with managing inbound calls related to orders and returns, as well as making a small number of outbound calls to respond to queries, using the internal systems to log customer information, check order statuses, process orders and generate reports.
This role would be great for someone who's worked in very customer-centric roles and would like to step up and get stuck into something that will also take on elements of order processing and more. Equally, if you've already got experience of dealing with orders processing and sales admin duties and like the sound of this role, we want to hear from you
There is a very positive atmosphere in this team and company, with fantastic benefits including free coffee machine, healthy snacks, themed lunch events, free gym membership as well as free seasonal stock for staff multiple times a year.
The company's offices are based in central Milton Keynes, there is subsidised parking on site at a cheaper rate for employees - Although the company do operate on a hybrid basis, meaning you'd only need to be on-site 2 days a week and will be working 3 days remotely per week, working Monday to Friday, 9am to 5pm.
This is a temporary position to start, with the role expected to go permanent after 3-4+ months.
The permanent role will be paying a salary of £25k plus the numerous benefits on offer and whilst temping you'll be earning the hourly equivalent to this, on a weekly basis.
What to expect day-to-day:
Answering inbound calls and making outbound calls where necessary to consumers
Manual order processing
Management of order and delivery process on multiple systems (full training provided)
Management of ecommerce mailbox
Management of ecommerce returns including reports
Providing product knowledge to consumers
Management of reviews
Monitor and respond to reviews as necessary
Contributing to weekly operations call with the team to highlight any potential opportunities/ challenges
Support/Cover for your colleagues and other teams when required
General administrationWhat do we need from you:
Previous office-based customer service or admin/order processing experience is essential.
Any experience on a system such as SAP or a ticketing system like Zendesk would be beneficial, but full training is provided.
Proficiency on Excel is essential.
Ability to communicate well and work within a team.
Strong and clear telephone manner.
Strong attention to detail.
A very positive and can-do attitude.Please do not hesitate to call and speak to Bobby on (phone number removed), we are recruiting for this position immediately and looking to book in interviews with a view to starting with this company right away.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
