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Customer Service Representative
3 months ago
A fantastic opportunity is available to work for a culturally centric team based in Crawley who are looking for a Customer Service Representative to join them on a permanent basis.
The client is a global business but within the Crawley office they have a real family feel where everyone works together to achieve a common goal.
This role has excellent scope for progression whether that be within the team or within the business in other departments.
Benefits: Free parking, 34 days holiday including bank holidays, excellent pension, excellent welling support programme and more
This is a fast-paced role so experience within a phone-based environment is key and experience working within an environment when you have to multitask is also key.
Responsibilities:
* Processing a range of customer orders
* Support all stakeholders through the process ordering process and provide efficient aftercare
* Dealing with a range of queries from suppliers, clients and customers through email and phone
* Working with other departments to ensure the right customer journey is provided
* Go over and beyond to provide excellent customer service at all times
* Ensure complaints, if they arise are dealt with professionally
Experience and skills required:
* Call Centre or Volume, phone-based experience
* Experience working within a fast-paced environment
* Strong customer service support experience
* Strong Administration skills with attention to detail.
* Team player
* Efficient
* Good IT skills using multiple systems, comfortable with learning new technology
This is an exciting role for the right person to grow as the company does and develop their career further.
If this sounds like your next move, apply now and we will be in touch
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
