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Head of Catering

3 months ago

Dudley, United Kingdom Mitie Full time

Help our Mitie team deliver with Pride and Purpose.

Role: Head of Catering


Location: Russell's Hall Hospital - Dudley

You will be accountable for delivering exceptional retail catering, hospitality, patient, and/or restaurant services at a site, ensuring compliance with our catering brand standards. Providing a superior customer experience is paramount to our operations' success and take pride in leading the way in achieving this goal."


Main Duties

As Catering Manager , you will lead and manage the QSHE (Quality, Safety, Health and Environment) and food handling processes, ensuring compliance with our catering standards. You will also focus on delivering exceptional customer service by understanding customer needs and meeting portion control expectations. Additionally, you will handle customer complaints efficiently and effectively. Your responsibilities include managing P&L accounts, preparing budgets, and maintaining food costs within the unit. You will continuously improve service and quality standards, promote the unit, and serve as a brand ambassador. You will also supervise, train, and motivate my team to provide a high-quality service, while ensuring effective deployment of staff and management of kitchen operations.


What we are looking for

To excel in this Head of Catering Services role, you must possess a proven track record of delivering high-quality services, combined with strong supervisory and management skills. A relevant professional catering qualification is also essential, along with a good understanding of budgets and experience managing budgets or P&L's. Communication skills are necessary, as well as a passion for delivering exceptional customer service. The ability to work effectively in a team or independently, be flexible and adaptable, and maintain high standards with attention to detail is also crucial.


#foodandbeverage #cartering #cateringmanager

  • Must have worked in large entities such as hospitals or universities or estates
  • Must have worked in a FM environment or understands it
  • Must have worked with large budgets over a million pound
  • Must have experience managing a number of portfolios with a large amount of direct reports
  • Must be eligible for an enhanced DBS

Proudly we make a positive difference to millions of people.

Join our Mitie Team.