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Divisional Installation Manager
4 months ago
At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 20 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.
Role overview:
As an Installation Manager, you are responsible for overseeing installations that are happening in customers houses and managing a regional team of installers. You will ensure that each install is completed to the correct standard, and drive the outstanding job efforts to ensure all jobs are completed Right First Time or where necessary within the 28 days return target all whilst ensuring our installer are operating in a safe working environment.
How you will succeed:
Engage and support our subcontractors offering technical advice by acting as first ‘port of call’ for our Installers during live installations and remedial visits.
Identify and implement areas of improvement for our Installation Service at a regional level.
Support, Coach, and mentor new installers that enter the business.
Undertake Site Visit inspections with our customer identifying and communicating solutions as required.
Quality checks on installation in progress to ensure on site H&S Standard Operating Procedures are delivered by our Installer by completing Health & Safety Audits
Ensure all escalated customer complaints are actioned and closed in a timely manner.
Attendance at daily and weekly meetings with Divisional Customer Service Advisors to discuss all outstanding customers and also ensure that we have a plan of action surrounding completion.
What it takes:
To be successful in this role you will have proven experience within a similar role or will be a successful field installation supervisor looking to take the next step in your career. Experience or knowledge within the fitted furniture industry or field is essential for this role.
Excellent team management skills, with the ability to inspire, motivate, and develop a high-performing regional installation team.
Excellent IT skills with the ability to use or pick up new systems and platforms.
Be highly organised and able to manage multiple workloads with varying priorities.
Excellent communication skills with the ability to communicate effectively across a variety of formats and to different levels. You should also be able to be honest in your communications to generate trust and confidence.
Flexible approach to working hours.
You have the ability to maintain high levels of attention to detail.
Decision making skills with balanced view on customer service.
As an Installation Manager you will benefit from a competitive base salary of £38,500 + £5K Car Allowance and Up to £1000 per quarter in bonuses. You will receive 31 days annual holiday (including 8 bank holidays) and contributory pension scheme. As well as;
£5K Car Allowance.
Opportunities for professional development and growth.
A supportive team environment.
Discounts through the Perkbox platform, covering a wide range of brands and retailers.
Access to Hammonds Furniture through our Preferential Purchase Scheme
Why Join Us:
At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration
