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Duty Manager

2 months ago

Derby DE SH, United Kingdom Leonardo Hotels Full time

Be Yourself - Be Leonardo

We have a great opportunity for an Duty Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect:

• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better, both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Why come and work for us?

• Varied and interesting work- no day is the same at Leonardo Hotels
• Great development opportunities – over 75% of our General Managers have been internally promoted – we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers – we really care about developing people
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
• Training run by experts to support your needs
• Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave,  Bike to work etc
• Earn thousands by referring a friend to work with us• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.