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Key Account Manager

2 months ago

United Kingdom Farillio Full time

I am the HR Consultant working for Farillio on this recruitment campaign....I will share with you the back ground to the company


Farillio is an innovative legal and business tech start-up, offering a unique platform that combines best-in-class technology with expert-led content. Our solution serves SMEs, landlords, individuals, households, and families, providing guidance on everyday matters as well as unexpected life events. Established in 2017 by a former City lawyer, Farillio is a fast-growing business with big ambitions and a talented, experienced team. We are now looking for a dedicated Key Account and Customer Service Executive to join our team and help us continue delivering exceptional service to our partners (corporate clients) and their customers (Farillio’s users)


Key Tasks

  • Support onboarding new customers (liaising across the team)
  • Co-create and manage platform user activation and usage plans (user sign-ups and repeat visits) with corporate partners in line with their objectives; set expectations and regularly provide reports and reviews. 
  • Become the trusted ‘go-to’ person for our partners    
  • Keep partners and customers informed of Farillio’s product and content updates and increase product adoption:
  • Customer Support and Issue Resolution:
  • Forecast and track customer account metrics to the Farillio team and work with the team to help achieve the KPIs set
  • Identify/contribute to and execute any opportunities to grow business with critical accounts
  • Support the sales team including creating topline activation and onboarding proposals for prospective corporate customers
  • Coordinate with other Farillio team members as required to deliver projects on time
  • Keep records of customer communications on Farillio’s CRM and report key intelligence back to Farillio team
  • In the future, help develop the launch of Farillio events and partnership event planning and attend events and conferences to represent and speak on behalf of Farillio and/or its partners
  • Contribute to relevant Farillio managerial and strategic discussions


Skills and Experience


  • ·      Experience in corporate account management and client-focused at least one year, including working with C-Suite
  • ·      Excellent project management, communication, listening and negotiation skills
  • ·      The ability to manage multiple projects and relationships simultaneously, working both independently and collaboratively as part of a team
  • ·      A creative flair including the ability to create compelling presentations
  • ·      The ability to work under pressure when required, and the passion to go the extra mile when needed
  • ·      Customer service experience helping users adopt the platform by providing guidance and resolution to their enquiries.


IDEALLY:

·     You have previously worked at a fast-moving start-up where you’ve experienced first-hand the fast pace, agility and cross-team collaboration often needed to deliver projects and/or tasks quickly