Customer Service Advisor

1 month ago

Coleshill Warwickshire, United Kingdom Vistry Group PLC Full time
In a Nutshell…
We have a fantastic opportunity for a Customer Service Advisor join our team within Vistry South West Midlands, at our Coleshill office. As our Customer Service Advisor, you will be responsible for dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Agile working possible (dependent on role)
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…
Behave in line with our company values - Integrity, Caring and Quality
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Patience and calmness under pressure
Good planning and organisations skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the business
Experience working for a residential house builder within Customer Care
An understanding of building regulations and legal obligations
A good understanding of written English GrammarMore about the Customer Service Advisor role…
To address and respond to customer issues in a prompt and organised way.
To deliver an excellent customer service, understanding and empathy to our customers.
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management.
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
Keep our database system up to date at all times.
Carry out general administrative duties.
To meet customers, face to face and explain warranty provided.
Assist Managers with Key handovers and preparing plots for completion.
Work directly with the office manager to ensure our KPI's are in line with company guidelines.
Learn and at all times adhere to the company Health and Safety requirements.Finally, let's tell you a bit more about us…
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
#LI-KM1

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