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Technical Advisor

1 month ago

Warwick Warwickshire, United Kingdom AUCTORO RECRUITMENT LIMITED Full time

Technical Advisor
We are working with an extremely well-known, European leading organisation on the lookout for a Technical Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.
As a Technical Advisor, you'll use your technical knowledge along with customer service skills to provide advice and support on a range of products, for which a certain level of expertise is needed. You will be the key point of contact for customers, providing both pre-sales advice on standards, design, and installation, as well as after sales support resolving a variety of queries and complaints. You'll liaise regularly with members of the sales team, colleagues from a range of departments, and with the support network from Group Global.
KEY RESPONSIBILITIES:
# Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.
# An escalation point for customers and colleagues regarding technical queries relating to company products.
# Taking ownership to resolve technical queries via telephone, email, and correspondence.
# Diagnose, troubleshoot, and ensure accurate and efficient resolution to queries are maintained.
# Deliver administrative support to field service engineers, onsite visits, logistics, reporting, and invoicing decisions.
# Drive continuous improvement within the business.
# Ensure the internal Group Quality Process is adhered to.
# Escalate issues to the development teams, quality departments, and production facilities.
# Provide quality customer service via phone and email.
# Follow set guidelines to determine the status of a particular support request and when necessary, progress the issue for resolution.
# Communicate the outcome of all support requests back to the customer.

KEY SKILLS
# Customer Service experience working in a similar environment.
# Technical Support/after sales support experience.
# High level of SAP experience & knowledge.
# Excellent IT knowledge (Office 365, Excel, Work, Outlook, databases, CRM).
# Technical interpretation of drawings, data sheets, and instructions.
# Good standard of general education i.e. GSCE, O Level.
# Excellent communication skills.
# Committed to delivering exceptional customer service.
# Problem solving skills and solutions-focused.
# Empathy and emotional intelligence.
# Focus on quality over quantity.
# Attention to detail & accuracy.
# Self-motivated and able to work autonomously.
# Comfortable working in a fast-paced environment.
# Flexible and adaptable.
# Energetic and enthusiastic.
# Team player.
# Positive & proactive.

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