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Customer Service Executive

3 months ago

Camden Area, United Kingdom GradBay Full time
The CompanynA specialist bank in the United Kingdom providing a range of banking services with a focus on niche sectors. Their offerings include personal and business finance solutions, with an emphasis on delivering personalized service and expertise.

About the JobnYou will join the Deposits Team and report to the Customer Service Assistant Manager, working though the life cycle of all customer types; personal, business, ISA and charities.nOffering exceptional service whilst living company values.

Responsible for day to day administration of the deposit base of the Bank which includes:nOn boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence is carried outnTaking of new deposits both fixed and notice accounts, rollovers and repaymentsnBereavement servicesnKeeping customers records up to date at all timesnProvide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing

This is a hybrid role working 8 hours between 8 – 6, Mon-Fri. There may be occasional Saturday work required depending on business needs and in such an event a weekday is given back.

Candidate RequirementsnThe ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels.nDemonstrate sound understanding of the Bank’s products and services; articulating these to customers in an engaging and confident mannernInputting of daily transactions into the banking systemnPreparing and inputting daily transfers and paymentsnAd hoc work as required, both in relation to the duties mentioned above and otherwise

Benefitsn26 Days Holidayn2 Well being daysnContributory PensionnLife Insurance / Income Protection / Critical Illness covernPrivate Medical InsurancenSeason Ticket LoansnExcellent career development opportunities and where appropriate sponsorship of a relevant qualification