3rd Line Support

3 weeks ago


Worcester, United Kingdom team.blue UK Full time

Company overview:

UKDedicated/GURU/Catalyst2 are hosting specialists delivering exceptional dedicated and cloud services to drive booming online businesses.

Since 2022 we have been part of team.blue a European group of brands enabling entrepreneurs to succeed online. Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group Register Group and TransIP Group.

team.blue is an ecosystem of successful brands working together across regions
to provide customers with everything they need to succeed online. 40
successful brands make up the group; within those brands over 2300 experts
serve its 2.5 million customers across Europe and beyond.

Why choose our organisation

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

  • A diverse and inclusive culture
  • A relaxed collaborative atmosphere
  • Motivational coachstyle leadership
  • Employee perks including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

  • Provide 5star rated web hosting services
  • Keep our products accessible and industryleading
  • Offer a diverse range of products to allow customers to grow
  • Are customerobsessed offering multichannel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

  • We put our customers at the heart of everything we do
  • Were stronger together and we trust each other to do the right thing
  • We tell it like it is and keep doors and mind open
  • We treat each other with respect and regard
  • Were always thinking whats next

Job Description:

Were looking for a Third Level Technical Support team member to join our UK support team under group brands that include Catalyst2 UKDedicated and GURU Cloud.

This is a technical handson role involving escalated internal and customer support matters provisioning new services managing systems and mentoring other support teams members.

This role is either completely remote (UKbased) or working from our Worcester Reading or Hemel Hempstead offices.

Key responsibilities:

  • Providing escalated support to our customers using email/ticketing live chat and telephone.
  • Deploying new customer services
  • System administration ongoing management and upgrades.

Required Skills & Experience:

  • Strong hosting platform experience covering cPanel WHM Plesk and Windows Server.
  • Excellent knowledge of WordPress and other CMS/Ecommerce web apps
  • Thorough understanding key internet protocols and technologies from Domains & DNS to SMTP.
  • Able to demonstrate and apply a processdriven and securityfocused mindset.
  • Understanding around programming languages; PHP Python and shell scripting
  • Strong troubleshooting skills.
  • Knowledge of computer hardware diagnostics (Dell servers being an advantage)

Key Competencies:

  • Excellent spoken and written English communications.
  • Strong organisational skills able to manage workloads and schedules.
  • Customer service driven with commercial awareness.
  • An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
  • Ownership of delivering solutions and resolving issues
  • Adaptable flexible and quick thinker with attention to detail.

The following would be advantageous:

  • Saltstack Ansible or other configuration management/orchestration tools
  • Experience of: Windows IIS Magento VLANs/networking and Firewalls
  • Programming experience in any language PHP or Python preferred.
  • Technical qualifications and/or degreelevel education

Working hours:

Please note our operations are 24x7 and this role is shiftbased working alternating weekly shifts of 7.30am3.30pm and 2.30pm10.30pm Monday through Friday. Participation in an oncall rota is required.

Training:

You will be given complete training and support.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately we are unable to support relocation packages or sponsorship visa.


  • 3Rd Line Support

    3 weeks ago


    Worcester, United Kingdom Team.Blue Uk Full time

    Company overview: UKDedicated/GURU/Catalyst2 are hosting specialists delivering exceptional dedicated and cloud services to drive booming online businesses. Since 2022 we have been part of team.blue a European group of brands enabling entrepreneurs to succeed online. Team.Blue was created in June 2019 by the merger of the regional leading hosting providers...

  • 3rd Line Support

    2 months ago


    Worcester, United Kingdom team.blue UK Full time

    Company overview: UKDedicated/GURU/Catalyst2 are hosting specialists delivering exceptional dedicated and cloud services to drive booming online businesses. Since 2022 we have been part of team.blue a European group of brands enabling entrepreneurs to succeed online. Team.Blue was created in June 2019 by the merger of the regional leading hosting providers...


  • Worcester, United Kingdom IR Recruitment Full time

    I am currently recruiting for a 1st Line IT Support Engineer for our well-established client in the West Midlands. My client is grown from strength to strength over the last 3 years and is looking for enthusiastic people to join their current team of engineers. As 1st Line IT Support Engineer, you will need to have/be: An interest in IT Interest in key...

  • IT Support Analyst

    1 day ago


    Worcester, United Kingdom IMT Resourcing Solutions Full time

    We are working with a highly successful business based in Worcester who due to continued growth are looking for expand their internal IT Team. They are seeking an IT Support Analyst to carry out first and second line support for around 900 users. Thisis a great opportunity for someone who is looking to develop their skills and career in a supportive and...

  • IT Support Technician

    10 hours ago


    Worcester, United Kingdom Jark PLC Full time

    My client, a manufacturing company with its Head office based in Stourport-on-Severn is looking to recruit an IT Support Technician on a Permanent basis and the role can be Hybrid The main functions of the role include - Management of all IT related projects - Provide guidance to the company on all IT relates support and equipment - 1st line support for...


  • Worcester, United Kingdom Experis Uk Full time

    1st Line Support | Midlands | On-Site 5 Days Per Week | Initial 6 Month Contract (Inside IR35) Experis have partnered with a well recognised client South of Birmingham looking to recruit a 1st Line Support Engineer on a 6 month (initial) engagement.Assist users logging into and logging tickets within ServiceNow.Check progress of IT support calls.Device...

  • Line Chef

    1 week ago


    Worcester, United Kingdom Jark PLC Full time

    Working on conjunction with a unique and popular venue in the heart of Worcester, we are are looking to recruit Line Chefs/Kitchen Assistants for full-time work. This can be Temp to Perm or direct Permanent basis if you are in a current position and needto give notice,. The position is to support a busy and friendly team proving fresh and unique food on a...


  • Worcester, United Kingdom Reed Full time

    **Looking for your next exciting opportunity as a Technical Support Specialist working on Server and Apps?** I am happy to present to you a fantastic opportunity with one of our leading public sector clients who has asked us to help recruit for the expansion of their Technical Support Specialist team. The main purpose of the role is to provide a high level...


  • Worcester, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Production Line Technician at beBee ProfessionalsWe are a leading manufacturer in Worcester, United Kingdom, seeking an experienced Production Line Technician to join our team. In this challenging and rewarding role, you will be responsible for operating machinery, assembling products, and ensuring high-quality output in a safe and efficient manner.Salary:...


  • Worcester, United Kingdom Western Power Distribution Full time

    Job Introduction Want to join a team that works with passion and purpose to power a network that nearly 8 millions people rely on every day? If you share our energy and ambition, this could be your opportunity to build a career with a supportive team in an environment where everyone is empowered to do their best and be their best. We have a vacancy for a...


  • Worcester, United Kingdom Franklin Fitch Full time

    2rd Line Network Engineer Are you looking to join a technical team full of driven and passionate people? Are you looking to develop and grow in a dynamic company? Are you looking to work across a wide range of technologies? We are working with a leading MSP offering computer services to a wide range of SME clients all over the country. They are looking...


  • Worcester, United Kingdom Reed Full time

    **3rd Line Network and Telephony Engineer // Remote/Hybrid // £42,500 Salary // Blue Light** **Essential skill/experience**: - Cisco Switching and networking. - LAN/WAN - IP Routing - VOIP / Enterprise Telephony or Call centre solutions - Enterprise Firewalls - Web Proxies and filtering **Other Desirables** - Security threats and mitigations - VPNs -...


  • Worcester, United Kingdom National Grid Electricity Distribution Full time

    Job Introduction Want to join a team that works with passion and purpose to power a network that nearly 8 millions people rely on every day? If you share our energy and ambition, this could be your opportunity to build a career with a supportive team in an environment where everyone is empowered to do their best and be their best. We have a vacancy for a...


  • Worcester, United Kingdom National Grid Electricity Distribution Full time

    Job Introduction Want to join a team that works with passion and purpose to power a network that nearly 8 millions people rely on every day? If you share our energy and ambition, this could be your opportunity to build a career with a supportive team in an environment where everyone is empowered to do their best and be their best. We have a vacancy for a...


  • Worcester, United Kingdom Western Power Distribution Full time

    Job Introduction An opportunity has arisen for a Craftsperson Overhead Lines (Predominately Towers) based within the Projects Worcester team - working in Hereford, Ludlow, Gloucester and Worcester areas. In this role you will be required to undertake construction, maintenance, replacement and repair of overhead lines up to and including 132kV. **Evidence...


  • Worcester, United Kingdom Semperian Business Support Ltd Full time

    We are looking to recruit an Assistant SPC Manager on a full time, permanent contract basis which will be based in Worcester. This role does require regular travel to project sites, as required.Apply fast, check the full description by scrolling below to find out the full requirements for this role.The Assistant SPC Manager will provide SPC management...


  • Worcester, United Kingdom Semperian Business Support Ltd Full time

    We are looking to recruit an Assistant SPC Manager on a full time, permanent contract basis which will be based in Worcester.This role does require regular travel to project sites, as required.The Assistant SPC Manager will provide SPC management services to PFI Projects on behalf of the SPC Board, its investors and the Semperian Group business.Assistant SPC...


  • Worcester, Worcestershire, United Kingdom Getting In Limited Full time

    Job Description:We are seeking an IT Support Technician to provide technical support to school departments. The successful candidate will assist in maintaining the ICT network, desktop ICT, and classroom audio-visual equipment, mobile devices, mobile phones, and internal telephone systems.About the Role:The ideal candidate will possess strong communication...


  • Worcester, United Kingdom Robert Walters Full time

    Robert Walters is working in partnership with a national business. They have a long-standing history of providing a range of services to a national customer base. They have undergone a series of acquisitions and mergers, which has enabled them to be oneof the largest businesses in their field. They are keen to appoint an experienced IT Service Continuity...

  • IT Service Manager

    3 days ago


    Worcester, United Kingdom Ballantyne Technology Limited Full time

    IT Service Manager Worcester -hybrid remote/office base £55,000 - £60,000 10% bonus 7% employer pension ITIL Windows Office365 Are you a collaborative IT Operations, IT Service, or IT Help Desk team manager? Do you pride yourself on delivering efficient, effective technical support to customers? Are you familiar with ITIL and SLA's? An innovative,...