1st Line IT Support Engineer

3 weeks ago


Worcester, United Kingdom IR Recruitment Full time

I am currently recruiting for a 1st Line IT Support Engineer for our well-established client in the West Midlands. My client is grown from strength to strength over the last 3 years and is looking for enthusiastic people to join their current team of engineers.
As 1st Line IT Support Engineer, you will need to have/be:
An interest in IT
Interest in key technology developments
Excellent communication skills
Attention to detail
Problem solving
Excellent communication skills
Details:
**Salary**: £20000.00 - £26000.00
Hours: Full Time
Location: Worcester
Duration: Permanent
Role of a 1st Line IT Support Engineer:
To be responsible for triage to gather the relevant information to aid in case resolution
Co-ordinate support queries and requests
Update customers on all stages of support calls, from logging, research, action plan, escalation to resolution
Log helpdesk tickets and escalate as required
Monitor logged tickets
Review all tickets daily and assist with any issues and / or provide progress updates to customers
Provide guidance and knowledge transfer to others via day-to-day interaction and writing knowledge base articles
Benefits of working as a 1st Line IT Support:
20 days holiday plus back holidays
Training
Pension



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