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Customer Solutions Advisor

3 months ago

Kilmarnock, United Kingdom CCA Recruitment Group Full time
Customer Solutions Advisor - Kilmarnock
£23,500 basic salary & opportunity to earn monthly bonus.
Excellent benefits, including retail discounts, pensions & life assurance.
Rotational shift pattern between the following hours:
Monday - Thursday 8am-8pm
Friday - 9am - 5:30pm
Saturday - 8am - 2:30pm (1 in 3)CCA Recruitment is excited to offer an amazing opportunity to join a renowned financial services company as a Customer Solutions Advisor.
This full-time position comes with fantastic company benefits and the chance to be part of a team that values a great customer experience.
The company is dedicated to your learning and development from initial training through to your ongoing career progression. You'll work alongside inspiring colleagues, receive support from experienced Team Managers, and enjoy continuous assistance.
As a Customer Support Advisor, no two days will be the same. You will work closely with customers to understand their financial circumstances, assist them in getting back on track, and handle customer settlements and queries with care and professionalism.
Why Join Our Client?
£23,500 basic salary & opportunity to earn monthly bonus.
Excellent benefits, including retail discounts, pensions & life assurance.
Rotational shift pattern between the following hours:
Monday - Thursday 8am-8pm
Friday - 9am - 5:30pm
Saturday - 8am - 2:30pm (1 in 3)
Work with a team of inspiring colleagues and experienced Team Managers.
Comprehensive training and continuous development opportunities.
Opportunities for advancement within the company.Key Responsibilities:
Engage with customers to understand their financial situations and provide appropriate assistance.
Handle customer settlements and resolve any queries efficiently.
Maintain a compassionate and supportive approach in all customer interactions.
Collaborate with team members to ensure excellent service delivery.What We're Looking For:
Excellent listening abilities to understand and address customer needs effectively.
A caring and passionate attitude towards providing outstanding customer service.
Ability to handle challenging situations with patience and professionalism.
Previous experience in customer service role.
Demonstrated consistent work history with minimal gaps between jobs.
Ability to commute to Kilmarnock (Hybrid Role).Benefits:
Company pension
Free parking
On-site parking
Bonus schemeReference ID: BH/2014
Disclaimer
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