Senior Account Manager
2 weeks ago
Department: Client Services
Reporting to: Group Account Director
About Delta Group
We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.
For more information about the Delta Group, please visit:
Role Overview
To support the Group Account Director in providing a service that focuses on putting the client first. The role will involve a balance of business development / growth and account management, with the Senior Account Manager (SAM) required to develop strong relationships with multi-level client stakeholders and identify their priorities / needs. The SAM must be able to qualify business development / growth opportunities, and put forward quality and achievable solutions whilst simultaneously achieving our business objectives. This role also requires the ability to manage projects from start to finish, being pro-active in your approach to ensure these are seamlessly moved through production in order to deliver against agreed SLA’s and KPI’s.
Primary Objectives
Build relationships with new and existing clients, ensuring we deliver best in class service
Growing client relationships, understanding and developing key areas where we can assist
Manage projects seamlessly from start to finish, providing right first-time information to the business and regularly updating the client
Make process improvements that will benefit the client and Delta
Work with the Account team to develop, deliver and report on the account development plan
Build and develop excellent relationship with the production teams to ensure there is a two-way flow of information and both teams are working together to deliver for the client and Delta.
Develop opportunities to ‘sell in’ the full Delta Group offering
Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production
Take briefs from the client and ensure that all relevant information is captured; utilise the Workstream campaign planning system to log campaigns and ensure that accurate briefs with all information are passed into Delta production
Operate the invoicing process accurately and in a timely fashion
Key Responsibilities
First point of contact for new and existing clients, understanding their requirements, asking the right questions when taking briefs to establish a level of trust
Plan and brief projects as requested by the client or GAD and take full responsibility for service delivery
Attend client briefing meetings as and when required. Have a role in offering advice and support
Provide suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working
Spend time in stores viewing campaigns and consider how they have been implemented and offer ideas for improvements etc
Seek cost saving and innovation opportunities and provide updates to the GAD
Take part in pre-production meetings for all key projects ensuring that all relevant front of house and back of house personnel attend
Escalating and making the GAD aware of any issues in a timely manner, assisting in their quick resolution
Support client with any post campaign follow ups, issue resolution etc
Work with the GAD to create any required reporting or forecasting for the client and business
Skills, Knowledge and Experience
Strong print knowledge and track record of working with retail clients
Ability to deliver against agreed client budgets and internal sales targets
Confident in front of clients and back of house teams
In depth knowledge of customer service, good interpersonal skills and able to develop positive client relationships
Great organisational skills with ability to prioritise work to meet client needs
High level of attention to detail
Demonstrates a positive and ‘can do’ approach at all times
Ability to be adaptable to business and client needs
Passion for delivering the highest quality service
Good IT literacy, including knowledge of MS Word and PowerPoint & exceptional Excel skills
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law
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