Aftercare Technical Advisor

4 weeks ago

Caerphilly, United Kingdom Focus Resourcing Full time
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
The role:
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation.
Skills:
Knowledge of electrical, mechanical applications and controls systems
Diagnostic and problem-solving experience in a technical environment
Electrical experience preferably with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics
Experience of a technical customer service environment.
An ability to deal professionally and tactfully with customers in all situations
Excellent customer service and communication skills both verbal and written
Ability to negotiate and influence outcomes
Computer literate
Qualifications HND/Degree standard or with equivalent experience within a technical after sales environment, electrical/mechanical, engineering or related industry.
Benefits :
Company offers an excellent working environment with superb benefits to include:
Company pension scheme - the company will double your pension contributions to a max of 8% of salary
Free Life assurance of 5 x P60 earnings
Share save scheme - discounted share purchase plan
25 days holiday & bank holidays (33 days) - 4 ½ days needed for Christmas shut down
Subsidised staff canteen
Working hours are Mon - Thurs 09:00 - 17:00 and Fri 09:00 - 16:30 with ½ hour lunch break each day.
6-month standard probationary period
Drug & Alcohol testing standard part of recruitment process
Car driver

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The role: Support customers and service engineers...

  • Aftercare Technical Advisor

    7 days ago

    Caerphilly, United Kingdom CareerBliss Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.The role:Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, United Kingdom Nuaire Full time

    Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with mínimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices. Now part of...

  • Aftercare Technical Advisor

    7 days ago

    Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and...

  • Aftercare Technical Advisor

    4 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.The role:Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to...

  • Aftercare Technical Advisor

    4 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.The role:Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.The role:Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.The role:Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to...

  • Aftercare Technical Advisor

    4 weeks ago

    Caerphilly, Wales, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.The role:Support customers and service engineers in...

  • Aftercare Technical Advisor

    7 days ago

    Caerphilly, Wales, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.The role:Support customers and service engineers in...

  • Aftercare Technical Advisor

    4 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and...

  • Aftercare Technical Advisor

    3 weeks ago

    Caerphilly County Borough, Wales, United Kingdom Focus Resourcing Group Full time

    We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. Are you the right candidate for this opportunity Make sure to read the full description below. The role: Support customers and service engineers in the swift...

  • Technical Advisor

    1 week ago

    Caerphilly, United Kingdom Nuaire Full time

    Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with mínimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices. Now part of...

  • Customer Order Advisor

    3 weeks ago

    Caerphilly, United Kingdom Focus Resourcing Full time

    **Customer Order Advisor** Join this highly ambitious, market leader in their Caerphilly office as a **Customer Order Advisor**. This company offers exceptional working environment with first-class Customer service, employee loyalty & benefits and focus on development and career advancement. In this role as Customer Order Advisor you will responsible for...

  • Call Centre Advisor

    4 weeks ago

    Caerphilly, United Kingdom Brite Recruitment Ltd Full time

    **CALL CENTRE ADVISOR CAERPHILLY** **£21,000 to £23,000** Hours or work are shifted over 7 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 8pm, Saturday 9am to 6pm and Sunday 10am to 5pm, with flexibility to work some shifts from home. **BENEFITS** This role offers 25 days holiday, plus an extra day for your...

  • Optical Customer Service Advisor

    2 months ago

    Caerphilly, United Kingdom Zest Business Group Full time

    A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. **Optical Customer Service Advisor - Role** - To resolve all returns queries in a timely, accurate and...

  • Customer Service Advisor

    4 weeks ago

    Caerphilly, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **CAERPHILLY** **UP TO £24,000** Hours of work are shifted over 6 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 7pm and Saturday 10am to 6pm. **BENEFITS** This role offers 33 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free...