Optical Customer Service Advisor

3 weeks ago


Caerphilly, United Kingdom Zest Business Group Full time

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

**Optical Customer Service Advisor - Role**
- To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
- To ensure that departmental KPI's are met on a daily/monthly basis.
- To provide technical information regarding frames and lenses to Opticians
- When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
- To build a rapport with key clients
- To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
- To fully interact with the supply chain across the relevant sites
- To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

**Optical Customer Service Advisor - Requirements**
- Previous experience of working as an Optical Assistant
- Attention to detail
- Organised
- Able to build rapport
- Good at multitasking
- Excellent customer service skills

**Optical Customer Service Advisor - Package**
- Working 37.5 hours a week
- Monday to Friday 9am to 5pm
- Salary is £10/hr


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