Customer Service

1 month ago


Caerphilly, United Kingdom NatWest Full time

Join us as a Customer Service - Personal Banker in Caerphilly

  • You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based
  • ·You’ll play a key role in supporting our Mobile Bank team, delivering banking services to our customers
  • In addition to around 100 hours of high quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC)

    What you'll do

    Bringing our services to remote locations, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.

    You’ll be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.

    Day-to-day, you’ll be:

    • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
    • Completing general banking requests such as payments, balance enquires and transfers
    • Working with high levels of accuracy, providing each customer with a seamless and positive experience
    • Keeping up-to-date with changes to vehicle and driver legislation
    • Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times

      The skills you'll need

      You’ll need to be over 25 to drive one of our Mobile Branch vehicles, and hold a valid driving licence. You’ll ideally already have a category C1 license, but if you don't we'll provide comprehensive training and cover the cost. We’ll also support you in achieving your CPC, which is a key requirement of the role.

      We’ll also be looking for:

      • A passion for customer service and strong attention to detail
      • The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
      • Strong interpersonal skills and the ability to work well as part of a team
      • The commitment to develop new skills and responsibilities
      • A good understanding of process guidance and risk procedures, and the need to adhere to them

        What else you need to know

        We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

        Hours

        • Full time – 35hrs
        • Permanent
        • You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

          You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

          This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

          How we'll reward you

          Salary: £24,750 per year (pro rata for hours worked)

          You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.


  • Customer Service

    1 month ago


    Caerphilly, United Kingdom NatWest Full time

    Join us as a Customer Service - Personal Banker in CaerphillyYou'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they're based·You'll play a key role in supporting our Mobile Bank team, delivering banking services to our customersIn addition to around 100 hours of high quality training,...


  • Caerphilly, Caerphilly, United Kingdom The Recruitment Co. Full time

    Job Title: Administrator/Customer Service Advisor Location: Caerphilly Salary: £11.44 per hour Hours: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home) Here at The Recruitment Co, we are...


  • Caerphilly, United Kingdom Page Personnel Full time

    Temporary contract with the possibility of an extension - Immediate start available **About Our Client**: This is a fantastic opportunity to build experience in a Customer Service environment or continue to develop previous experience working in Customer Service. **The key responsibilities of the Customer Service Advisor**: - Act as a first point of...


  • Caerphilly, United Kingdom Page Personnel - UK Full time

    Temporary contract with the possibility of an extension - Immediate start available **About Our Client**: This is a fantastic opportunity to build experience in a Customer Service environment or continue to develop previous experience working in Customer Service. **The key responsibilities of the Customer Service Advisor**: - Act as a first point of...


  • Caerphilly, United Kingdom Bridge of Hope Full time

    ** Job Title**:Administrator/Customer Service Advisor **Location**:Caerphilly **Salary**:£11.44 per hour **Hours**: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home) Here at The Recruitment Co, we...


  • Caerphilly, United Kingdom Edinburgh Lloyds Full time

    Are you motivated and helpful person with a passion for providing exceptional customer service? Have you ever thought about working for an employer who shares the same values? If yes, we have a perfect position for you! We are looking for Customer Advisor to work with one of the UK's largest banks based in Newport, Tredegar Park, NP10 8SB, company well...


  • Caerphilly, Caerphilly, United Kingdom Vibe Recruit Limited Full time

    Customer Service Administrator £24,429 + company pension and excellent career development Do you have experience in Customer Service? We are currently recruiting for a Customer Service Administrator to work for an industry leading company in Caerphilly. This is a varied role where you will be the link between the end customer and the manufacturing...


  • Caerphilly, United Kingdom Caerphilly Skip Hire Full time

    We at Caerphilly Skips are looking for an Inbound Customer Service Advisor to start from from next week. Experience with sage / accounting package or a basic knowledge of accounts is essential for this role. Must be organised, punctual and can work well in a team. **Job Types**: Full-time, Permanent **Salary**: £20,000.00-£25,000.00 per...

  • 1st Line Support

    2 days ago


    Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst CaerphillyHead Office £Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? We’re hiring at phs Group – the leading Hygiene Services provider in the UK. We’re looking for the right person to join us as an...


  • Caerphilly, United Kingdom Caerphilly Service Station Full time

    Forecourt sales assistants are the face of our company and because our customers are key to the success of our business, providing outstanding customer service is paramount to this role. You must have the drive, passion and a natural aptitude to deliver a fabulous customer experience every time.You will need to be trustworthy, outgoing, able to work alone,...

  • Customer Assistant

    4 weeks ago


    Caerphilly, United Kingdom Morrisons Full time

    Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for more. It’s challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers...


  • Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    Change Delivery and Project Management Experts. Full Time, permanent position – 36.Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do you have extensive experience in Change Management positions, including with Contact Centres? Are you an...


  • Caerphilly, Caerphilly, United Kingdom PERSONNEL HYGIENE SERVICES LIMITED Full time

    Change Delivery and Project Management Experts. Full Time, permanent position - 36.Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do you have extensive experience in Change Management positions, including with Contact Centres? Are you an...


  • Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position – 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do you have extensive experience in...


  • Caerphilly, Caerphilly, United Kingdom PERSONNEL HYGIENE SERVICES LIMITED Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position - 36.25 hours Competitive salary and excellent benefits Are you ready to join a...


  • Caerphilly, United Kingdom phs Group Full time

    Skilled at Customer Retention and local to Caerphilly? Customer Relations Consultant Caerphilly Good salary with bonus structure and excellent benefits Full time, permanent position Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a successful company that is local to you?...


  • Caerphilly, Caerphilly, United Kingdom PERSONNEL HYGIENE SERVICES LIMITED Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About The Role Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position - 36.25 hours Competitive salary and excellent benefits Do you have a passion for...


  • Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position – 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customer’s needs and driving change? Are you experienced in Customer Insight and Quality Management? Have you...


  • Caerphilly, United Kingdom Kemp Recruitment Limited Full time

    Service Advisor Job Title: Service Advisor Location: Caerphilly Hours: 9:30am - 6pm Money: £26,000, plus bonus Our client is looking for an experienced Service Advisor in the Caerphilly area. The client is looking to recruit an experienced Service Advisor with fantastic customer service skills and an excellent telephone manner to work within their...


  • Bargoed, Caerphilly, United Kingdom Chartwells - Schools Full time

    Are you a team player with a passion for food and people? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 12.As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given...