Customer Relations Consultant

2 weeks ago


Caerphilly, United Kingdom phs Group Full time

Skilled at Customer Retention and local to Caerphilly?

Customer Relations Consultant

Caerphilly

Good salary with bonus structure and excellent benefits

Full time, permanent position

Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a successful company that is local to you? Great at finding resolutions? If you are based in Caerphilly or the local area and have excellent listening and communication skills, this is the perfect role for you. Consider these factors:

Doing a role that you really enjoy – listening to customers and resolving their queries The satisfaction of retaining customer’s loyal business Bonuses for successful customer retention No evening or weekend working Great full-time hours 9am – 5pm Monday to Friday

We are phs Group – the leading Hygiene Services provider in the UK. We are in our 61st year, and there has never been a better time to join us as we continue to grow. If you excel at understanding and resolving customer enquiries, this is the career for you We have great hours, a good salary and a fabulous list of benefits that continues to grow. If you live locally the commute is quick and easy And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune. 

Your role as a Customer Relations Consultant at phs Group:

Making calls to customers that are thinking of cancelling services, to understand their full requirements with the mission of “1st time resolution” and retaining / saving their valued custom with us. Providing excellent customer service every time, being proactive in solving issues and supporting internal and external customers. Achieving / exceeding targets that include quality, amount of saved business, cancellation rates and attendance. To be able to successfully negotiate with customers, promoting the benefits of services and potentially re-assessing prices where appropriate. To recognise and enforce where appropriate, any breach of contract terms, or negotiate an acceptable contribution in the case of an early termination of contract. Recognising the root causes of issues to consistently improve the customer experience.

The ideal candidate for a Customer Relations Consultant at phs Group will have:

Great customer focus, with excellent listening and problem-solving skills Excellent organisation skills, with the ability to work well in a time-focused environment High morals, someone who is reliable, honest and has resilience and integrity Exceptional communication skills, always polite and able to negotiate effectively Experience in a similar customer retentions role would be advantageous

In return for your commitment and expertise at phs Group, you’ll benefit from:

A good salary of £22,250 p.a. (36.25 hours a week) and excellent earning potential through bonuses No weekend or evening working – great hours Monday to Friday Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com Further savings with our phs Direct Online shop Free Parking on-site so no parking costs Excellent careers opportunities Accredited ILM training through external and in-house training Flexible training scheme Apprenticeship opportunities Hybrid working after 6 months 23 days holiday plus bank holidays Buy / Sell holiday scheme Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

  • Caerphilly, United Kingdom PHS Group Full time

    **Skilled at Customer Retention and local to Caerphilly?** **Customer Relations Consultant** **Caerphilly - full time with excellent benefits** Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a market leading company that is local to you? Great at finding resolutions? If you are based in...


  • Caerphilly, United Kingdom Fire Rite UK Ltd Full time

    **The role of Consultancy Department Admin Assistant will include** - Providing support to the Consultancy Team with the delivery of Fire Risk Assessments plus all Consultancy Services to Fire Rite’s client base, developing good relationships with said clients, and providing a smooth interface between team members, clients, and internal departments -...

  • Telesales Consultant

    1 month ago


    Caerphilly, United Kingdom PHS Group Full time

    **_PHS Ireland Telesales Consultant _** **_Dublin_** **_ Competitive salary and uncapped commission. _** **_Full time, permanent position, office based_** **_ Great hours (Monday - Friday, no weekends or evenings)_** **_ Excellent at Telesales? Live in Dublin? Come and be a part of our successful Telesales team!_** **_ Role Overview:_** - To deliver...


  • Caerphilly, Caerphilly, United Kingdom RecruitmentRevolution.com Full time

    If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we'd love to hear from you. Customer Service Representative - Part Time (17.Cardiff / Hybrid Working 2-3 Days Per...


  • Caerphilly, United Kingdom Focus Resourcing Full time

    We are currently looking to recruit an express order advisor for our local employer of choice. The role will involve interpreting and processing orders from our customers. You will be collaborating closely with the internal teams, to ensure that customer orders are accurately processed and delivered to schedule, from initial order, through...

  • Customer Ambassador

    5 days ago


    Caerphilly, United Kingdom Nextbase Full time

    We are looking for an organised, detail-oriented individual to join our team as a Customer Ambassador. You'll be the first point of contact for our customers, delivering exceptional service by answering inquiries, solving problems, and providing product information to customers. Your mission is to treat each contact as an opportunity to brighten someone’s...


  • Caerphilly, United Kingdom VIBE RECRUIT LIMITED Full time

    Vibe Recruit's client based in Caerphilly are looking to recruit a Customer Service Administrator on a full time, permanent contract. **_Purpose of the role: _** To enable the company to achieve excellent levels of Customer Service and to ensure customers receive a positive professional response when contacting the business. The Customer Services...


  • Caerphilly, United Kingdom Capulus Limited Full time

    Job description **The Company** Capulus operate in the UK Motor Fleet market, Providing Motor Fleet insurance in the UK through a highly experienced and dedicated underwriting team with a versatile approach to writing business. We combine flexible underwriting and excellent customer service to deliver a highly professional and efficient service. Due to...


  • Caerphilly, United Kingdom Vibe Recruit Full time

    Customer Service Administrator£24,429 + company pension and excellent career developmentCaerphillyDo you have experience in Customer Service? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with 'Investors in People Gold' status?If so, we'd like to hear from you.We...


  • Caerphilly, United Kingdom Randstad Delivery Full time

    Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Caerphilly? If the answer is "Yes", then DS Smith is looking for someone like you to join as a temporary Customer Service Representative, to support in the answering of emails and phone calls. Role - Customer Service...


  • Caerphilly, United Kingdom DS Smith Full time

    About the role We’re looking for a Payroll Customer Advisor to join our Payroll team at DS Smith’s Business Service Centre in Caerphilly. In this position, you'll be responsible for administration and customer facing duties around our UK Payroll service that ensures the timely and accurate payment of approximately 6,000 colleagues. You’ll be...


  • Caerphilly, United Kingdom The Co-operative Bank Full time

    **Customer Service Officer** **Location: Caerphilly** **Salary: £19,840 - £20,500, annual bonus, 27 days holiday rising to 30 days plus bank holidays and a fantastic range of benefits** **Contract: Permanent** **Work Pattern**: **Full Time - 35 hours per week - Mon - Fri** **A career that really makes a difference** **Who we are**: Formed in 1872 in...


  • Caerphilly, United Kingdom DS Smith Full time

    About the role We're looking for a Payroll Customer Advisor to join our Payroll team at DS Smith's Business Service Centre in Caerphilly. In this position, you'll be responsible for administration and customer facing duties around our UK Payroll service that ensures the timely and accurate payment of approximately 6,000 colleagues. You'll be responsible for...

  • 1st Line Support

    2 weeks ago


    Caerphilly, Caerphilly, United Kingdom PHS Group Ltd. Full time

    IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst CaerphillyHead Office £Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? We’re hiring at phs Group – the leading Hygiene Services provider in the UK. We’re looking for the right person to join us as an...


  • Caerphilly, United Kingdom The Co-operative Bank Full time

    Location- Caerphilly- Discipline: - Retail Banking- Job type: - Permanent- Salary: - 19840-20500- Contact name: - Delia Khaffaf- Job ref: - 018064- Published: - 8 minutes ago**Customer Service Officer** **Location: Caerphilly** **Salary: £19,840 - £20,500, annual bonus, 27 days holiday rising to 30 days plus bank holidays and a fantastic range of...


  • Caerphilly, United Kingdom Hydro Aluminium UK Ltd Full time

    Hydro is one of the main suppliers of aluminium extrusions committed to delivering high finish products to the automotive and engineering industries within the UK and European markets. Due to our on-going expansion, we are currently looking for a Customer Service Production Coordinator to join our fast paced manufacturing site in Bedwas,...


  • Caerphilly, United Kingdom DS Smith Full time

    About the role We're looking for a Payroll Customer Advisor to join our Payroll team at DS Smith's Business Service Centre in Caerphilly. In this position, you'll be responsible for administration and customer facing duties around our UK Payroll service that ensures the timely and accurate payment of approximately 6,000 colleagues. You'll be...


  • Caerphilly, United Kingdom EE Full time

    Full time: PermanentSalary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commissionHourly rate: £12.05Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.  Why not use your skills to make a difference...


  • Caerphilly, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...


  • Caerphilly, United Kingdom RecruitmentRevolution.com Full time

    Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and...