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London, Greater London, United Kingdom HCA Healthcare UK Full time{"title": "Patient Access Officer", "description": "Role OverviewWe are seeking a skilled Patient Access Officer to join our team at The Portland Hospital, a leading private healthcare provider in the UK. As a Patient Access Officer, you will play a vital role in delivering exceptional patient care and ensuring seamless registration and access to our...
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London, Greater London, United Kingdom London Bridge Hospital Full timeJob Title: Patient Access OfficerWe are seeking a highly organized and detail-oriented Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in ensuring the smooth and efficient flow of patients through our hospital.Key Responsibilities:Provide exceptional customer service to patients,...
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London, Greater London, United Kingdom London Bridge Hospital Full timePatient Access OfficerWe are seeking a highly skilled and organized Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.Your duties will include providing a comprehensive range of administrative services to consultants and other third...
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Patient Access Officer
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Patient Access Officer
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London, United Kingdom HCA Healthcare UK Full time**Patient Access Officer** **London Bridge Hospital** **Full time 37.5 hours per week** **Shift patterns - **07:30-15:30, 10:00 - 18:00, 12:00 - 20:00** **Permanent** We’re looking for a Patient Access Officer to join our Patient Access team based at London Bridge Hospital. This is your opportunity to become a vital part of the UK’s largest private...
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Patient Access Officer
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Patient Access Officer
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London, United Kingdom HCA Healthcare UK Full time**Patient Access Officer** **The Portland Hospital** **Full time 37.5 hours per week** **Shift between 7:45am - 4:15pm, 9:00am to 5:30pm, 10:30am to 7pm** **Permanent** We’re looking for a Patient Access Officer to join our Patient Access team based at The Portland Hospital. This is your opportunity to become a vital part of the UK’s largest private...
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Patient Access Officer
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London, United Kingdom HCA Healthcare UK Full time**Role**:Patient Access Officer **Location**: London Central - Harley Street **Full Time**:37.5 hours per week **Contract**:_ _**Full time over a 4 day week (Mon - Fri) **Rota**:7.30am earliest start and 7.30pm latest finish **Salary Range**: Up to £27,000 We’re looking for a **Patient Access Officer** to join our team at the prestigious Harley...
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Patient Access Officer
2 weeks ago
London, Greater London, United Kingdom London Bridge Hospital Full timePatient Access Officer RoleWe are seeking a skilled Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.Your duties will include providing a comprehensive range of administrative services to consultants and other third parties,...
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Patient Access Officer
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London, United Kingdom HCA Healthcare UK Full time**Patient Access Officer** **1 London Bridge** **Full time 37.5 hours per week** **Shift between **8am-4pm and 10am-6pm Monday to Friday*** **Permanent** We’re looking for a Patient Access Officer to join our Patient Access team based in our Corporate team at 1 London Bridge. This is your opportunity to become a vital part of the UK’s largest private...
Patient Access Officer
3 months ago
We believe that every life deserves world class healthcare.
Job Summary
Salary: From £26,000
Hours: Rota between the hours of 7:30am - 8:00pm Monday to Friday, and 7:30am - 3:30pm Saturdays
Location: 1 x Vacancy at 55 Moorgate, London, EC2R 6BH - full-time in the office
1 x Vacancy at 33 Grosvenor Place, SW1X 7HY - full-time in the office
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Registration Officer to join the Patient Access Team. You will be supported by the Registration/Admissions Supervisor. This is a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.
You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit. You will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorizations and/or payments.
You will have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
Meet and greet all outpatients and visitors to Cleveland Clinic London
Facilitate all in-person same day and future appointment requests and referrals
Ensure any outstanding patient demographic and financial information is complete at the point of check-in
Assist with patient check-in where this is required
Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
Provide cost estimates to self-pay patients
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
Cross train across all areas of Patient Access
Other duties as assigned
The Patient Access Department works as one team and as part of your role you may be asked to work across a wide range of functions both patient facing and non-patient facing, including:
- Contact Centre
- Patient Registration
- Cashiering
- Pre-Registration
Working as a Patient Access Officer, you will be trained to support these areas and as part of a multi-skilled team will provide appropriate support as required by the needs of the business.
What we need from you?
Relevant experience in a patient facing environment preferred
Experience of patient bookings via hospital computer software preferred
Computer proficiency in Microsoft Office, Excel, Word etc
Outstanding customer service, communication, confidentiality and interpersonal skills
Proven ability to step outside comfort level, adapt to new challenges and assist the team
Ability to work effectively in both a team environment and independently
What we can offer you?
We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:
25 days Annual leave plus 8 days Bank holiday a year
Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
Private Medical Insurance and Private Dental Insurance
Life Assurance
Discounted gym facilities in our Admin Office Building
Employee Assistance Programme
Seasonal Ticket Loans
INDCCL
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
