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Bereavement Services Advisor
4 months ago
Join our team as a Bereavement Services Adviser in the Public Sector We are seeking individuals with exceptional customer service skills and a sympathetic nature to provide support during difficult times. This is a temporary position with a contract length of 3 Months (possibility of extension), offering an hourly rate ranging from £16.35 to £21.69. No driving is required, and the working pattern is full time. If you're passionate about helping others and making a difference, this is the perfect opportunity for you
Full Details:
- Industry: Public Sector
- Contract Type: Temporary
- Hourly rate from: £16.35 paye
- Hourly rate to: £21.69 umbrella
- Contract Length: 3 months (possibility of extension)
- Driving Required: No
- Working Pattern: Full Time, 36 hours, 5 days
- Location: Croydon, London
As a Bereavement Services Adviser, you will play a vital role in providing much-needed support to individuals experiencing loss. Your compassionate approach and exceptional customer service skills will help guide them through difficult times, providing comfort and reassurance.
Responsibilities:
Provide empathetic support to bereaved individuals, offering guidance and assistance as needed.
Handle sensitive and emotional conversations with professionalism and compassion.
Answer inquiries and provide information regarding bereavement services and support available.
Maintain accurate records and documentation of all interactions.
Collaborate with other members of the team to ensure efficient service delivery.
Keep up to date with bereavement policies, procedures, and guidelines.Requirements:
Previous experience in a customer service role, preferably in a sensitive or supportive capacity.
Excellent interpersonal and communication skills, with the ability to empathise and connect with others.
Strong organisational skills, with the ability to manage multiple tasks effectively.
Good attention to detail and the ability to maintain accurate records.
Proficiency in using computer systems and software.
Knowledge of bereavement services and an understanding of the challenges faced by bereaved individuals is desirable.
Sensitivity and understanding towards different cultural and religious needs.Location:
Our office is conveniently located just a 17-minute walk away from Therapia Lane tram station, providing easy access for commuters. Join our close-knit team and make a positive impact on the lives of those going through a difficult time.
If you're looking for a rewarding opportunity to support individuals in their time of need, don't miss out on this chance. Apply now and be part of our dedicated team of Bereavement Services Advisers.
Please note: Only shortlisted candidates will be contacted for an interview. Thank you for understanding.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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