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Audio Visual Support Technician

4 months ago

Bloomsbury London, United Kingdom The British Museum Full time
Role Summary

AV Support Technician
Information Services
Full-time
Permanent
£31,000 per annum
Application deadline: 12pm (midday) on Monday 24 June 2024

About the role:

We are seeking a knowledgeable and proactive AV Support Technician to provide an exceptional AV Service to our staff. You will provide responsive in-person and remote assistance to staff in a range of spaces, supporting them with their use of AV equipment, and help to facilitate the delivery of AV for special events.

This is a full-time site-based role which will involve working on some weekends to support after-hours events.

Key areas of responsibility:

  • Support the operation of AV facilities in all areas of the Museum, including lecture theatres, seminar rooms, permanent galleries, temporary exhibitions, meeting rooms, and educational spaces. This will involve the use of a wide range of AV equipment, presentation media, lighting, and sound systems, as well as installations for permanent galleries and temporary exhibitions. You will also support onsite, hybrid and online events.
  • Work and communicate closely with end users (internal and external), including identifying and satisfying their requirements.
  • Provide first line technical maintenance of equipment; capturing, understanding, and resolving problems as required, in line with best practice and agreed procedures.
  • Use basic technical skills to provide first line technical maintenance and develop and enhance those skills in line with Museum needs.
  • Install and maintain a variety of equipment including and not limited to, portable PA systems, PCs / laptops, cameras, media players, screens, projectors, and recording devices.
  • Aid PCs and servers, and understand basic networking to support the full AV service. 
  • Evaluate new AV technology.
  • Work collaboratively with the Service Operations Team and the wider department to support various first line tasks and projects. 

About you:

  • Degree (or equivalent) in an area of relevant technology (Sound/Visual/Art/IT). HNDs and other relevant qualifications will be considered.
  • Experience of working within an AV environment, ideally a large-scale cultural organisation or museum. Otherwise, such venues as conference centres or universities.
  • Working knowledge of a wide range of AV and related systems in a variety of formats, and a high level of IT literacy.
  • Demonstrable time management skills and an ability to work under pressure, as well as communicate, coordinate, and organise end users in a sensitive and diplomatic manner.
  • Excellent interpersonal skills and ability to effectively collaborate with a wide range of stakeholders.  
  • Able to work unsociable hours when needed and weekends (typically one in every four).

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures. 

The Museum offers a competitive benefits package including:

  • Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
  • Membership of the civil service defined benefit pension scheme (find out here  what benefits a civil service pension provides).
  • Free entry to a wide range of museums and exhibitions
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
  • Interest-free travel, bicycle and rental deposit loans
  • Professional and personal development opportunities
  • Employee Assistance Programme
  • Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to  .

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.