Agency Manager

3 weeks ago

London, United Kingdom Global Full time

Job Description

Agency Manager - FTC

Reporting of the role

This role reports to Head of Agency (Audio)

Overview of the Job

The Agency Manager is responsible for leading and managing sales across audio, DAX and supporting on outdoor. In this role you will be responsible for developing agency and client relationships and for delivering revenue to maximise sales across your agency patch.

Three best things about the job

  • Having one of the widest product sets in the market to take to your clients. From advising your agencies & clients on a tailored data led DAX proposal to leading multi-million-pound 'big idea' pitches across Radio & Outdoor, the AM is at the forefront of taking ALL Global products to market
  • The opportunity to learn new skills and develop your knowledge base through Global's new integrated multi-channel offering
  • You are the face of Global within your agency patch, with the freedom to own and develop relationships with agency comms planning teams and key clients, building your network and industry profile

Measures of success -

  • Revenue and product mix targets across all product lines
  • Specific client growth targets: acquisition, growth, and retention
  • Pitch conversion rates
  • Scores in agency and specialist media owner surveys
  • Accurate forecast and pipeline management with consistent communication to trading teams
  • Play a key role in supporting and feeding onto your team's OKR's & development goals with key focus on integration & one Global culture

In the first few months, you will:

  • Implement and support the new cross-disciplined agency facing strategy
  • Work with your Group Agency Manager to deliver key measures of success for the business units for the remainder of the financial year
  • Play a proactive role in the transition and ensure a supportive and open culture
  • A commitment to sharing your unique knowledge & experience with your Business Unit as part of the wider training & development plan
  • Develop a strong working relationship with the Trading and Partnership Managers
  • Support the Head of Agency & Group Agency Manager in delivering new department processes (i.e. key internal meetings, management of revenue targets and development of an OKR led culture)
  • Have an enthusiastic and can-do attitude in a recovering economy and support the commercial directors in key department initiatives to build a 'One Global' culture

Responsibilities of the role

  • Understand the key challenges and issues your customers face and ensure you are helping to provide solutions to these challenges to ensure we are perceived as a key partner
  • Drive the client segmentation process for your agency group
  • Ensure you deliver exceptional customer service and ensure the smooth running of the day-to-day business - this will include forecasting for your business on a three-monthly rolling basis and working closely with the key trading heads to ensure the delivery of weekly targets
  • Coordinate and lead on significant individual client pitches & inspiration sessions
  • Develop influential relationships across your agency customer group
  • To be a Global ambassador and an architect in the shaping of the new Global commercial culture as a fully integrated team

What you will need:

  • Knowledge of all Global platforms both traditional and digital
  • Proven ability in successfully delivering agency revenue targets
  • Thorough understanding of the key challenges we face commercially and how we may overcome these
  • Ownership and development of new product launches and initiatives
  • Be a team player
  • Ability to work and successfully adapt to a fast-paced, ever changing environment

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email

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