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Team Lead
4 months ago
Purpose of Position
As the Team Lead Fraud Prevention, you will be responsible to prevent and detect fraudulent activities from publishers and partners in our affiliate marketing network and on our various online platforms.
You will protect the Awin business, our customers, and our partners from non-compliant parties. You will lead a team of experienced Fraud Management Specialist and Developers whilst continuously improving our fraud prevention tools and processes. Together with our Fraud Handling Team you will respond to fraudulent activities accordingly.
Reporting to: Head of Partner Compliance
Key Tasks
- New Publisher Review: Assume full responsibility for reviewing new publisher registrations and communications to ensure compliance and authenticity.
- Lifecycle Reviews: Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
- Anomaly monitoring: Establish a robust monitoring system to detect anomalies for proactive fraud detection/prevention.
- Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
- Fraud Prevention: Develop and implement comprehensive fraud detection and prevention measures and tools. Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
- Business Requirements: Establish and maintain strong working relationships with colleagues within Awin to gather fraud prevention requirements from clients and partners and prioritize these according to business needs.
- Documentation: You will establish an accurate documentation process in order to have all team actions available for future reference.
- Reporting: Set up a process to proactively report anomalies to relevant stakeholders and implement actions and recommendations for action.
- Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
- Framework: You are the contact person when it comes to revising existing valid documents such as the T&C, the code of conduct or best practices on a recurring basis.
- Training and Advisory: Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.
Skills & Expertise
- Language Proficiency: Must be fluent in English, knowledge of German is advantageous.
- Affiliate Marketing Fraud Prevention: A minimum of 5 years' experience in Affiliate Marketing fraud prevention and/or fraud investigations is mandatory.
- Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
- Leadership skills: You already have at least 2 years of experience in leading a team of at least five people.
- Client Service Excellence: Demonstrates exceptional client service skills with a proven track record of proactive engagement.
- Time Management and Adaptability: Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
- Multitasking in a Dynamic Environment: Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
- Ownership and Accountability: Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
- Positive Collaborator: Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
- Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel, Power BI and Tableau. A strong willingness to learn and adapt to innovative technology systems, network tools, and processes is essential.
- AI/ML/LLM Systems Experience: A deep understanding of how AI/ML/LLM works to identify anomalies and make predictions. A passion for working at the forefront of technology and innovation in fraud detection/prevention.
- Tools Knowledge: A working knowledge of Asana, AdPolice, IPQS and other fraud detection/management tools is highly favourable, indicating the ability to handle complex data analysis and visualization tasks effectively.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We?offer the flexibility to work wherever you want?within our Awin locations.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation?for?colleagues who have gone?the extra mile?to support?you.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities.
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