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    {"title": "Senior Credit Controller", "content": "Job SummaryAt Portfolio Credit Control, we are seeking a highly skilled Senior Credit Controller to join our team. As a Senior Credit Controller, you will be responsible for managing the credit and collections processes to ensure timely payments from lease hold tenants.Key Responsibilities:Credit Policy...


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    {"title": "Senior Credit Controller", "content": "Job SummaryAt Portfolio Credit Control, we are seeking a highly skilled Senior Credit Controller to join our team. As a Senior Credit Controller, you will be responsible for managing the credit and collections processes to ensure timely payments from lease hold tenants.Key Responsibilities:Credit Policy...


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  • London, Greater London, United Kingdom Portfolio Credit Control Full time

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  • London, Greater London, United Kingdom Portfolio Credit Control Full time

    Job Title: Senior Credit ControllerAt Portfolio Credit Control, we are seeking a highly skilled Senior Credit Controller to join our team. As a Senior Credit Controller, you will play a critical role in managing the credit and collections processes to ensure timely payments from lease hold tenants.Key Responsibilities:Credit Policy Adherence: Monitor and...


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Credit Controller

4 months ago


London, United Kingdom AutoTrader Full time

About Auto Trader

We're Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart.

About the job

We are looking for a Credit Controller to join our Collections team in Manchester city centre. Reporting to the Collections Team Lead, you'll be responsible for protecting our revenue through effective negotiation and cash collection within your ledger. You will communicate with our customers through inbound and outbound calls, and emails; providing excellent customer service whilst working to clear our retailers overdue accounts. The role is process driven and daily tasks will be distributed amongst the team, so it's important that you enjoy managing numerous tasks simultaneously. You will also work with teams across the business to ensure you have all you need to create mutually beneficial partnerships with our customers.

Whilst we use a system driven process, each of our customers are different so you will need to have an individual approach and will have the confidence to use your own judgement to make decisions regarding their accounts. Conversations that involve money can be fuelled by emotion so you will need to be influential, and able to handle objections whilst maintaining a great customer experience. You might believe that a passion for cars is a requirement, but guess what? It's not At Auto Trader, you're welcome just as you are.

What we're looking for

  • Previous experience in a B2B credit control/collections role
  • Ability to handle difficult conversations and confidently make informed decisions
  • Ability to build and develop positive relationships with stakeholders and customers of all levels
  • Excellent communication skills both verbal and written
  • Great organisational skills with strong attention to detail and the ability to multitask
  • Capable navigating Microsoft Excel for daily/monthly reports

Benefits and more

We're offering a salary between £25,000 and £28,000 dependent on experience and a flexible benefits package to support your health and wellbeing. Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans.

But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme.

Our hybrid model, Connected Working, combines the best of both worlds - office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you're out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here .