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Part-time Experienced Receptionist

3 months ago

London, Greater London, United Kingdom London Stay Apartments Full time
Our apartment hotel has a simple mission: to provide clean, spacious, modern rooms at affordable prices for short-term rental.

While our mission has not changed, our occupancy rates have steadily grown and are now consistent with some of the most established hotels in London.

We have many new and returning customers every week of the year, which we strive to maintain.

This role is as per below:

Hotel Receptionist

:

  • Greeting guests as they manage the checkin and checkout process (guest bookings and reservations).
  • Answering questions and requests from guests and catering to their needs.
  • Administrative tasks at the front desk, such as scanning and sending post to the main office, charging prepaid bookings, registering new bookings on the system, purchasing/ordering lining and cleaning materials and sending daily/weekly reports to the main office, including maintenance list when and where needed.

Our top priority is the satisfaction and comfort of each guest, and the hotel receptionist's attitude and behaviour should always reflect that
.

Key Requirements

:

  • The ability to communicate well both in spoken and written English
  • Good telephone manners and a wellgroomed appearance
  • Flexibility to work variable shifts, including weekends and bank holidays.
  • Working days and time
    2 days a week (Weekends) 09:00 19:00 with 1h split break. Additional working time can be offered Monday-Friday for oncall
    checkin between 18:00 02:00.
    This will be explained in the interview.
:

  • Experience in "Room Master" or Similar reservation system software is preferable but not essential.
  • Full training will be provided.
  • Previous front desk experience in a hotel is necessary.

Job Types

:

Part-time, Permanent

Pay:
£11.50 per hour

Expected hours:
No less than 15 per week

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Weekend availability
  • Weekends only

Application question(s):

  • Which hotel system have you used?

Experience

:

Hotel Receptionist: 1 year (preferred)

Work Location:
Hybrid remote in London SE16 2BE

Expected start date: 20/05/2024