Housing and Welfare Officer

7 days ago

Walsall, Walsall, United Kingdom Business Smart Solutions Full time

Rate:
£32.50 per hour umbrella

Term: 3 months

Hours per week:37

Location:
Hybrid working (Rotate weekly between office days of 2-3 days in the office)

1.

Main purpose of the job role:

  • To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives.
  • To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders.
  • To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters.
  • To deliver a progressive and responsive service to customers, partners and stakeholders.
  • To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact.
  • To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need.
  • To assess the suitability of households for participation in the Council's private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances.
  • To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits.
  • Work with Children's Service under Walsall Council's joint protocol for the assessment of 16/17 year old and other internal and external agencies to prevent youth homelessness.
  • To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council's scheme of allocation and nominations.
  • To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems.
  • Post holder will work flexibly across these access channels as required to meet the needs of customers and the efficient and effective running of the service.
  • To ensure that residents' and customers' confidentiality is maintained at all times and that policies, procedures and guidelines are adhered to.
  • To be responsible for completing a comprehensive range of administrative duties as required to support the service and to maintain relevant databases / information systems.
  • To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council's scheme of allocation.
  • To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance. To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation.
  • To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants' circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation.
  • To prevent and resolve homelessness wherever possible by negotiation with and/or between personal callers, their families, landlords, solicitors, financial institutions and other housing providers.
  • Where necessary to authorise placements into bed and breakfast and other temporary accommodation in all cases, having regard to the financial constraints on the Council.
  • To maintain accurate file notes in relation to all casework undertaken and to ensure that all relevant systems are kept up to date at all times.
  • To respond to and initiate routine and non-routine correspondence and complaints with a wide range of agencies including customers, Councillors, Members of Parliament and other relevant third parties on all matters related to the duties of the post.
  • To participate in the induction of new staff both from this service and other departments.
  • To carry out other duties consistent with the job purpose as may arise.
  • To undertake m

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