Value Adder

Benefits Value Adder - Ref: RT02324

Salary:
G9 £38,223 to £43,421

Contract:
Permanent

Working pattern: 37 hours a week 5 days a week (working outside of office hours may be required)
The Metropolitan Borough of Walsall is an historic area located within the West Midlands.

Walsall Council is offering an exciting opportunity to join our award-winning Housing Benefits service where staff are PROUD to provide an excellent customer experience.

Demonstrating Professionalism, Leadership, Accountability, Transparency and Ethicality you will embody our core values and drive excellence for our residents and communities.

Working as a Benefits Value Adder within the Customer Engagement Directorate, you will supervise a team of Benefits Officers in all areas of processing.

Your role will include the following:

• Help front line staff to help residents in a Housing Benefit environment
• Manage staff and support them with complex queries including use of the NEC processing system and Civica Digital 360 Document Management System
• Leading by example and assessing sensitive or complex claims
• Providing excellent customer service to vulnerable customers
• Team building, motivation and supervision of a team

We are looking for an empathetic, flexible, pro-active individual who has an excellent knowledge of/ability to interpret Housing Benefit, Council Tax Support and Discretionary Housing Payment legislation.

You will have a desire for continuing professional development and evidence of working with others to drive service improvement.

The post will require hybrid working.

Our team's core hours are as follows:

• Monday to Thursday 8.45am to 5.15pm
• Friday 8.45am to 4.45pm
• Work outside core hours will be inevitable from time to time.

View Job Description and Employee Specification

Closing date:
Sunday 30th June 2024

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers.

The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment.

Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits.

Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

**Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community.

The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

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