![Coventry and Warwickshire Partnership NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Programme Administration Apprentice
1 week ago
The team is committed to deliver the ambition of the national learning disability and autism programme through ensuring people, adults and children are supported in the most appropriate setting to meet their needs.
Have you considered an Apprenticeship to kick start your career?Customer Service Apprenticeship - Level 2
Fixed Term Apprenticeship for 15 months
37.5 hours per week - Minimum of £5.93 an hour
Based in Longford, Coventry
We are looking for motivated individuals who have a desire or interest to undertake an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.
Important:
To be eligible for an apprenticeship you need to have the right to work in the U.K. and to have lived in the UK for 3 years continuously.
You must not be in education upon employment
The team functions and responsibility of this role support the commissioning of highly personalised care and support packages to enable people to live meaningful lives in the community in settings which are sustainable, high quality and safe, living as part of the community to allow people to thrive and live their best life.
We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department.
We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.
The role is for a fixed term of 15 months and involve study for an apprenticeship in Customer Services Level 2.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it.
We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
generous annual leave entitlement which increases during your time with us
excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
wellbeing support, including an in-house counselling service, external helpline and more
staff networks and support groups
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity, and respect
As an apprentice in a customer service (administrative) role, you will be attending college 1 day per week to study your Customer Service Level 2 Apprenticeship and will be spending the remainder of your time at work learning and putting your new knowledge into practice.
whilst at work your responsibilities may include:
- Assisting in providing an efficient and professional service
- Assist in reception work (answering patient and staff phone calls)
- Data input and analysis using a variety of Trust IT systems in a timely way
- Assist with filing as directed by supervisor
- Booking and cancelling room bookings
- Assist with the ordering of stationary, equipment and supplies using Trust
- Maintaining and cleaning of essential supplies
- Receive and open incoming post and take action as required
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