Revenues & Benefits - Revenues & Benefits Officer
1 week ago
***The Council Revenues and Benefits Service is responsible for Billing, Collection and Recovery of Council Tax, Business Rates, Housing Benefit Overpayment & Sundry Debt.
We are looking for enthusiastic and positive individuals to work as part of our teams responsible for administration and processing within the Revenues Service.
We welcome collaborative thinkers, excellent communicators and people who are enthusiastic to develop skills across a broad section of the service.
You should be able to demonstrate a clear customer focus with well-developed customer service skills, balanced with a commitment to effective service delivery.
We are looking to appoint to permanent, primarily full-time posts across the following roles:- Council Tax Billing
- relevant experience of Billing work is required such as discounts, payments, moves.
- Council Tax Collection relevant experience of collection and recovery cycle actions is required.
- Council Tax Recovery Team relevant experience working within a recovery/collection environment.
- Housing Benefits Overpayments & Sundry Debt Recovery a welldeveloped knowledge of HB overpayment and sundry debt recovery would be highly desirable.
- Business Rates a welldeveloped knowledge of NNDR collection and billing is required.
For these roles you will need a range of skills and experience, and including:
- Experience and knowledge of Council Tax, Housing Benefits Overpayment & Sundry Debt or Business Rates.
- Experience and knowledge of accurate Billing, Collection, Recovery across teams and various income streams.
- Experience of the collection and recovery of a range of local authority debts and a broad knowledge of maximising revenue throughout the recovery cycle.
- Experience of dealing with internal & external customers via all available communication channels.
- Educated to GCSE grade 4 and above (including Maths and English) or equivalent level of experiential learning
We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve.
We are also supporting staff with unpaid caring responsibilities to work flexibly.Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement.
We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
Job details:
Job reference
- REQ002256
- 07/05/2024
- 20/05/2024
- Sheffield
- Grade 5 (£27,803 to £30,296)
- Permanent
- Blank
- Revenues and Benefits
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