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Salesforce Senior Administrator

3 months ago


London, Greater London, United Kingdom Bionic Services Ltd Full time

Bionic Group is on the rise. Do you have what it takes?
Bionic is a tech-enabled business switching service.

We give small business owners a radically better way for them to sort their business essentials by combining smart technology with world class human service.


We have a magnetic workplace and you can feel the energy and passion the moment you walk through our door.

Our amazing people and high-performance culture are a key part of our strategy, driven by 3 values that run through everything we do (known as our DNA).

We won't settle for OK - we set the highest standards and show up every day to be the best version of ourselves and in return, we'll give you limitless opportunity to advance your career, with unbelievable progression, recognition and reward.


The Team
The Energy squad are pivotal to the Bionic organisation and provide business critical services.

The squad contains Software Engineers, QA, BA, PM and a Salesforce developer to ensure successful delivery of projects, small improvements and continuous technical essentials to the platform.


The Salesforce Senior Administrator role will support the day to day running of the CRM system to support marketing, sales, commercial teams, and customer service.


Requirements:

Key Responsibilities

  • Application of Profiles, roles and permission sets
  • Creation and amendment of fields with coordination with impacted teams
  • Creation and Maintenance of Record types
  • Process automation (via Flows)
  • Creation and update of page layouts and Lightning Record Pages
  • Creation and maintenance of validation rules
  • Peer review other configuration work to ensure quality and best practice
  • Undertake analysis of common issues in order to understand root cause and potential solutions
  • Provide regular trend reporting on Escalation Cases and areas of improvement to resolve common administration errors
  • Accountable for the resolution of Escalation Salesforce cases from Tech Service Desk
  • Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements
  • Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates
  • Support Admin team in their learnings of Salesforce and guidance of best practice

Desired Skills and Experience
ADM201 Salesforce Administrator Certificate is essential.

Platform App Builder certificate desirable.

Ability to provide solutions and estimates for configuration requirements.

Demonstrable experience of working with Salesforce Lightning Experience, preferably in both B2B and B2C scenarios

  • Hands on configuration: process builder, flows, custom objects, dashboards, validation rules
  • Data cleanup, extraction, and mass changes using data loader
  • Experience with Sales/Service Cloud is essential
  • Experience with Experience Cloud, Marketing Cloud, Communities and Omni-Channel would be a plus
  • Understanding of DevOps processes and Tools
Experience with lifecycle in an agile / scrum environment

Significant experience as a Salesforce Administrator

Excellent communication skills including proven experience working in a highly collaborative, dynamic, and team-oriented work environment following agile practices.

Energy and self-motivation with high productivity, creative problem-solving skills, the ability to multitask and prioritise.

Benefits

  • 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
  • Life Assurance to the value of 2x basic Salary
  • Additional days off for wedding (2 days upon joining)
  • Salary Sacrifice Pension
  • 2 extra days off per year family/religious leave and charity leave
  • Ability to buy/sell holiday
  • Central London office with fantastic communal spaces
  • Multiple monthly schemes and incentives
  • Ongoing opportunities to progress your career across the business
  • Wellbeing benefits