Technical Client Support

7 days ago


London, Greater London, United Kingdom Interactive Brokers Full time

Responsibilities

Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers' platformsDesktop applications (Windows, macOS, and Linux)Mobile applications (Android and iOS)Troubleshooting and support for Interactive Brokers' web-based offeringsProblem management with a focus on wide-scale technical issues

Requirements

Languages: fluency in English and Spanish is a must. Any other European language is a plus.Bachelor's degree, preferred if in a technical field.2+ years in client facing support role2+ years' experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the latest trendsA genuine passion for solving technical problemsExperience with financial products and services is a plus.


Benefits

Career support and developmentSalary commensurate with experiencePerformance-based discretionary cash bonus schemeDiscretionary stock grantGroup Life Assurance coverGroup Income ProtectionGross pension scheme at 5% employer, 4% employeeHybrid working modelDaily company subsidised lunch and healthy snack options throughout the day (when working from the office)Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*Corporate eventsTravel season ticket loansCycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.



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