Technical Support

1 week ago

London, Greater London, United Kingdom MachineMax Full time

Overview:
‍

MachineMax is a game changing construction tech start-up that is positioned to disrupt and transform the construction and mining industry.

Far from your typical start-up, MachineMax has been incubated with a fortune 50 corporate partner. At the heart of it, we are a technology company.

If you like working with an exciting team that is working on cutting edge technologies to make an impact on millions of users globally then this is the role for you.

‍

Job Summary:
‍

‍

Responsibilities:

‍

  • Research and Development of new hardware and connected sensors/ accessories
  • Bench and fieldtesting new hardware.
  • Supporting R & D POC's regularly checking data against validation requirements & being first point of contact with customer technical departments during R& D POC's.
  • Writing of technical specification and installation manuals / guidelines
  • Dealing with HW suppliers during R & D process
  • Become an expert in the MachineMax sensors and hardware solutions.
  • Providing technical support and training to field engineers
  • Providing technical support to customer queries
  • Identify and troubleshoot issues with GPS navigation devices, platform software, and equipment and provide possible solutions in a timely manner.
  • Help customers through the setup and onboarding process of our products.
  • Assist in managing and maintaining contact with clients in addition to documenting and escalating issues as needed.
  • Understand client needs and provide technical training as needed.
  • Work with internal teams to improve the quality and performance of products

Requirements:

  • Technical mindset with the ability to understand various technologies.
  • Ability to learn and pick up technical concepts and products quickly.
  • Comfortable with using software programs and platforms to assess and monitor hardware and produce reports thereon.
  • A customercentric approach with a strong desire to improve, grow and embed customer relationships especially during POC phases
  • Strong organization and communication skills
  • Creative thinker when it comes to problemsolving.
  • Ability to work closely with different roles within the business.
  • Two or more years in technical customer support or technical support
  • Bachelor's degree in a technical or relevant field, or equivalent work experience.
  • Familiarity with SaaS preferred.
  • Experience with telematics or GPS location tracking technology is a plus

You are:

  • Analytical thinker
  • Willingness to travel across the UK and Europe
  • Comfortable working in a changing environment
  • Curious, ambitious and a team player
  • Desire to grow in the role by learning on the job.
  • Familiar with telematics technology and the ability to comprehend technical information.
  • Knowledge of GPS location tracking, wireless networks, and data management systems.
  • Excellent verbal and written communication skills, including the ability to break down technical terminology to customers who are not technically inclined.
  • Familiarity with various CRM tools, such as HubSpot.
  • Ability to multitask, handle difficult clients, and adaptable to different communication styles.


 Problemsolving skills
  • Identifying concerns, troubleshooting, and identifying potential solutions.
  • Attention to detail in documentation and followup.
‍

‍

Our Benefits:
‍

  • We really value the personal development of our team and focus heavily on enabling opportunities for growth.
  • A coworking office space in London Bridge
  • Flexible working between the office and home
  • 30 days holiday
  • Private healthcare
  • Life Assurance
  • Group Income Protection
  • Group Critical Illness
  • Pension
  • Engagement and wellbeing events
‍

  • Technical Support Analyst

    1 week ago

    London, Greater London, United Kingdom Law Support Full time

    Exciting Opportunity: We are looking for a skilled Technical Support Analyst to join a reputable US law firm located in London within their IT team.Provide 1st and 2nd line support to around 80 users in the London office.Handle office technology workload, manage ticket queues, and ensure prompt resolution of all issues.Responsibilities include user setup,...

  • The Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom ASTUTE Technical Recruitment Ltd Full time

    They are looking for an experienced Technical Support Engineer to join their team of highly experienced professional Engineers. The Technical Support Engineer role comes with a starting salary of up to 50,000 plus company vehicle and other benefits. If you're an Authorised Technician looking to come away from the tools slightly whilst still being part of...

  • Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom ASTUTE Technical Recruitment Ltd Full time

    Astute's Renewables team is partnering with a specialist provider of O&M, Servicing, Blade repair and Major Component Exchange solutions for wind turbines. They are looking for an experienced Technical Support Engineer to join their team of highly experienced professional Engineers. The Technical Support Engineer role comes with a starting salary of up to...

  • Circuit: Senior Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom SUPPORT PARENTSGISP Full time £95,000

    Circuit: Senior Technical Support Engineer – Remote Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000 Reporting to Jack Underwood, CEO and Co-founder Working in the Engineering team (B2B and B2C) We are a fully remote, bootstrapped, and profitable company made up of experienced,...

  • Technical Assistant

    1 week ago

    London, Greater London, United Kingdom Proactive Technical Recruitment Full time

    Technical Assistant London YOU MUST HAVE FOOD MANUFACTURING EXPERIENCE either by qualifications or experience. Lots of opportunity for progressionTechnical Assistant role is in North East LondonTechnical Assistant Salary £30kTechnical Assistant will be working Days - Monday to FridayCompany DescriptionThe company has grown out of passion and created...

  • Technical Support

    1 week ago

    London, Greater London, United Kingdom Creel & Co Full time

    This is a high calibre opportunity for those with a genuine passion for providing world class customer service.We are looking for a Technical Support Queue Coordinator to join an elite team in a company at the forefront of maritime, aviation, government and enterprise satellite communications operating in over 80 countries. Thus, an aptitude for working with...

  • Technical Support

    1 week ago

    London, Greater London, United Kingdom Autel Europe Full time

    Job description: Responsible for pre-sales/after-sales technical support work, including but not limited to project delivery from inception to commissioning, and ongoing operations projects; Timely handling of customer feedback on product technical issues, responsible for tracking customer feedback on technical issues and their eventual resolution,...

  • Technical Support

    1 week ago

    London, Greater London, United Kingdom Zappar Full time

    Welcome to Zappar We're an award-winning mobile Augmented Reality platform powering experiences for some of the world's biggest brands. Our intentionally small team takes great pride in our work from the first line of code to the last pixel of our epic content, and we're thrilled to have delivered hundreds of millions of Zappar experiences to users around...

  • Technical Support

    1 week ago

    London, Greater London, United Kingdom AUTEL Energy - Europe Full time

    Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future togetherAbout Autel EnergyFounded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic...

  • SES Project Technical Manager

    1 week ago

    London, Greater London, United Kingdom Technical Concept GmbH Full time

    SES Project Technical Manager - 18 month FTC Penrith, UK Your new role We are recruiting an SES Project Technical Manager to join us for a fixed term of 18 months to support the A66 Northern Trans-Pennine project. As SES Project Technical Manager you will work as part of the SES Technical Partner team to manage the day-to-day interfaces between Safety,...

  • Senior Technical Engineer

    1 week ago

    London, Greater London, United Kingdom SSR Contract & Technical Full time

    Senior Technical Engineer Key Role Requirements The Senior Technical Engineer role is an onsite position responsible for the oversight of the security systems across the Bank's UK and EMEA portfolio. The role focusses on maintaining the systems to deliver optimum performance and minimising business impact and service disruptions. Duties will also include...

  • Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom GTS INTERNATIONAL LTD Full time

    Technical Support EngineerGTS Transportation is currently seeking a Technical Support Engineer on behalf of a leading global provider of rail signalling and communication products.Technical Support Engineer Key responsibilities include:Providing technical support to the Operator's production, performance, and technical teams Investigating rolling stock...

  • Technical Support Analyst

    1 week ago

    London, Greater London, United Kingdom Revoco Full time

    Technical Support Analyst 5 days a week - WolverhamptonCompetitive Salary with bonusWe are currently looking for an experienced Technical Support Analyst to help provide technical support across an entire IT estate, for a company that are morally green and looking to make an impact on the world in a big way.Some of the main responsibilities are:Diagnose and...

  • Technical Support Officer

    1 week ago

    London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Technical Support OfficerCompany: Novax RecruitmentAre you a problem-solver with a passion for technical support? Novax Recruitment is currently looking for a Business Support Officer in Redbridge to join their team for a full-time contract (3 months).The role includes:Responding to customer queries and escalating issues to the technical...

  • Technical Support Manager

    1 week ago

    London, Greater London, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it's an opportunity to help shape the supply chain of the future. Loftware is the world's largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. We help companies improve accuracy, traceability and compliance while...

  • Technical Support Officer

    1 week ago

    London, Greater London, United Kingdom iWork Recruitment Limited Full time

    Contract to start ASAP until with a possible extension.Job PurposeDelivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of "Putting our residents first" where continuous service improvement is maintained.ResponsibilitiesResponsible for delivering complex, routine, and emergency tasks...

  • Technical Support Analyst

    1 week ago

    London, Greater London, United Kingdom Kite Group Full time

    Technical Support Analyst – Trading Systems – FIX – 1st Line Reference ID : 8271 Budget : - Technical Support Analyst – Trading Systems – FIX – 1 st Line Technical Support Analyst is required to join our Financial Services client to provide 1 st line support to key trading applications. Based in London (full time in the office), this is a...

  • Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom Jas Gujral Full time £35,000 - £38,000

    Technical Support Engineer – Holborn London As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently...

  • Technical Support

    1 week ago

    London, Greater London, United Kingdom Duel Full time

    We are looking for personable, lovely, and brand-obsessed Technical Support to join our fast growing Mar-tech startup.You will work with some of the most exciting and cutting-edge brands, supporting them in their growth through the power of their passionate customers. After training, you'll use your deep understanding of the platforms to support all things...

  • Technical Support Engineer

    1 week ago

    London, Greater London, United Kingdom nGenium Full time

    Technical Medical Support EngineerEmployment Type: Full-time, PermanentJob Overview: The Technical Support Engineer role is pivotal in delivering comprehensive technical assistance across diverse departments. The primary responsibilities include overseeing spare parts data management, facilitating procurement operations, ensuring database accuracy, and...