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Technical Support Officer
2 weeks ago
Job Purpose
Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of "Putting our residents first" where continuous service improvement is maintained.
Responsibilities
Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery.
Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required.
To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care.
Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator.
Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager.
Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service.
To provide comprehensive and high-quality technical specialist services administrative support to individual, and at times, various services, across the Client.
To provide more general support to service areas if the need arises.
Resolve complex financial queries (including payment enquiries) and ensure appropriate financial controls are in place.
Ensure compliance with Financial Regulations with respect to budget commitments and payments (including any petty cash, voucher, or pre-paid card system).
Support internal budget commitment authorisation processes to ensure effective delivery of supplier services.
Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems.
Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality.
Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention.
Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements.
RQ
Salary:
£16.00 per hour
Work Location:
In person
Reference ID:
RQ
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