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Technical Support Engineer
1 week ago
Technical Support Engineer
GTS Transportation is currently seeking a Technical Support Engineer on behalf of a leading global provider of rail signalling and communication products.
Technical Support Engineer Key responsibilities include:
- Providing technical support to the Operator's production, performance, and technical teams
- Investigating rolling stock casualties, producing analytical failure reports to determine root cause, and mitigating the risk of inservice failures through proactive intervention
- Monitoring train defects and failures in traffic, downloading and processing train diagnostic data, and producing complex, analytical technical reports on fault investigations and technical issues
- Specializing in areas of technical and system expertise, interpreting and analyzing train data using digital tools to improve reliability growth, and undertaking performance analysis duties to improve and drive fleet performance
- Coaching, mentoring, and assisting other team members, both organisation and customer, with the development of technical skills by acting as a mentor
- Attending offdepot meetings to support technical investigations and resolution, liaising with all departments as required to support the delivery of the contract, and deputizing for the line manager if required
- Recording and reporting all relevant information related to operational safety, incidents/accidents, service defects, and failures in a detailed and efficient manner, responding to trends in unit defects and making recommendations on possible mitigationsand countermeasures, and undertaking audits of the customer's maintenance practices to ensure that maintenance is undertaken in accordance with relevant standards
- In-depth knowledge of Rolling Stock systems/procedures including schematics, fault-finding techniques, and download analysis
- Engineering experience in the Rolling Stock sector, a relevant engineering qualification, and experience in a mechanical/electrical engineering environment
- Ability to complete all records of actions and operations accurately and to procedures, faultfind using a number of different methods including diagnostic software, and understand and interpret relevant technical publications
- Ability to produce detailed analytical technical reports and possess good communication skills.
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