Technical Client Lead

1 week ago


London, Greater London, United Kingdom Octopus Energy Full time

Join Kraken Tech at Octopus Energy Group

Kraken, the technology arm of Octopus Energy Group, has been revolutionizing businesses for more than 3 years. We are pioneers in the industry, setting new standards for business transformation. As a part of our team, you will be taking on a vital role in a specific tech domain, such as Billing & Payments, Collections, Industry interaction, Infosec, Interfaces & Journeys, smart products & metering, among others. Your main responsibilities will include being the primary contact for all development within your domain, collaborating with clients for successful migrations, managing feature requests, and upskilling client technical teams on Kraken.

As we expand, this role focusing on UK clients may evolve to cover regions like France, Spain, Portugal, Germany, or Greece. We're seeking individuals who thrive in ambiguity, are proactive problem solvers, and are dedicated to delivering tech solutions that prioritize simplicity, client benefit, and efficiency. If you're ready to challenge beliefs, embrace change, and drive innovation, Kraken Tech is the place for you.

What you'll do

  • Manage client relationships and address tech requests
  • Drive Kraken platform localisation and alignment with client expectations
  • Articulate client needs internally to ensure successful technology migration
  • Direct Kraken developers and partners in delivering tech solutions
  • Support clients in meeting business needs through technology
  • Align client direction with Kraken platform goals
  • Provide training programs to enhance client technical expertise

What you'll need

  • Strong technical aptitude: Logical thinker, problem solver, understand Kraken platform capabilities
  • Champion continuous deployment and iterative tech development
  • Curiosity and initiative: Detail-oriented, self-learner, proactive
  • Time Management: Efficient in client communication and follow-ups
  • Confident Communication: Clearly convey Kraken's approach, lead meetings, build supportive materials

Preferred qualifications

  • Fluency in multiple languages
  • Technical background in engineering-led industries
  • Experience in managing technical products or projects
  • Strong interpersonal skills
  • Proficiency in tools like Miro and Office Suite

Why else you'll love it here

  • Explore a unique culture at Octopus Energy, where autonomy and innovation thrive
  • Enjoy rewards and perks that matter to you, recognized as a great company to work for
  • Grow with us and contribute to shaping the future of the business on a global scale

We are open to candidates working at our London office or remotely within the UK. Join us in tackling exciting challenges and making a difference. Ready to take the next step in your career? We're excited to hear from you

Are you ready for a new challenge with Octopus Energy Group?

We believe in providing an inclusive and supportive environment for all candidates. Let us know if you need any specific arrangements during the interview process. Apply now and be part of a team that values diversity, honesty, and empathy. At Octopus, we offer equal opportunities, fairness, and a vibrant workplace for everyone.



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