Membership Administrator

2 weeks ago

Weymouth, Dorset, United Kingdom Zone Health and Fitness Full time

Membership Administrator - Part Time hours per week.

Reports to:
Club Manager

Job Purpose:
To be part of the Reception team delivering a friendly, front of house welcome and organised, effective methods.

Above delivered by:

  • Creating an excellent first impression of the gym by providing a warm welcome, professional appearance and pleasant manner at all times. Plus saying goodbye to members and users of the gym as they exit.
  • Provide exceptional customer experience to all members, guests and users of the facility.
  • Selling and inputting membership sign ups and help current members with their membership queries using the Clubwise system.
  • Managing current memberships including courtesy calls, managing and telephoning memberships in arrears and recovering monies.
  • Upselling and providing information on products and services.
  • Registering prospective members and guiding them to the correct person.
  • Handling telephone enquiries, including calling prospective members, recording messages from incoming calls and transferring calls.
  • Recording and managing accurate records of all queries, feedback, lost property and maintenance issues.
  • Maintaining a clean and tidy environment, both behind and in front of the counter and some of the fitness areas.
  • Delivery of quality tours of the club.
  • Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the club including implementing area checklist sheets and open and close check sheets.
  • Undertake other duties of a similar professional nature at the request of the Club Manager.

Job Type:
Part-time

Expected hours:
per week

Benefits:

  • Company pension
  • Free parking
  • Gym membership
  • Onsite parking

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person

Application deadline: 30/04/2024

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