Global Desk Service Analyst

1 week ago


StocktononTees, Stockton-on-Tees, United Kingdom Venator Full time

Venator is looking for a Global Service Desk Analyst to join their IT team

The role involves providing backend support to ensure effective incident management, service requests, and access management within agreed service levels. You'll work with customers to resolve requests, whether they come through phone calls or the Self-Service Portal, to optimize IT user efficiency.

Responsibilities for this position include:

  • 50% - Performing User Administration following approved procedures.
  • 40% - Handling non-customer-facing call center support activities via Global Call Centers.
  • 5% - Contributing to call center process compliance and improvement initiatives.
  • 5% - Leveraging Venator's social networking capabilities for support activities.

Candidate requirements:

  • Degree qualified or equivalent experience.
  • Demonstrable experience in a Shared Service Center or IT environment with a strong customer focus.
  • Ability to adapt to fast-changing processes within the Service Desk.

If you are interested in this exciting opportunity, reach out to Marie Simpson for more information. Don't miss the application deadlines Internal - Wednesday 12th June 2024. External - Wednesday 19th June 2024.



  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Veolia Full time

    Company DescriptionAt Veolia Water Technologies & Solutions, we are dedicated to conserving water and reducing energy usage for our industrial clients. Our team's expertise and dedication, along with a wide array of technologies, enable us to provide impactful environmental solutions.Job DescriptionField Service Analyst / Field ServiceTeesside - field...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Cubic Corporation Full time

    Business Unit:Cubic Transportation SystemsCompany Details:Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Imperial Professionals Full time

    Customer Service CoordinatorImperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.Salary: Up to £23,000 per annumContract: PermanentLocation: StocktonHours: Full TimeJob PurposeTo deliver a best-in-class service to our...

  • Pricing Analyst II

    1 week ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

    Overview FUJIFILM Irvine Scientific, Inc. is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, regenerative medicine, assisted reproductive technology and...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Cubic Corporation Full time

    Business Unit:Cubic Transportation SystemsCompany Details:Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Veolia Water Technologies & Solutions Full time

    Are you an experienced Field Service Analyst or Field Service Engineer? We are looking for someone to work at our customer sites around the North East UK. You will be working as part of a team to ensure our sites are running smoothly on a day-to-day basis. What is the ideal location? You would be working at customer sites from Redcar in the south of the...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Cubic Corporation Full time

    Business Unit:Cubic Transportation SystemsCompany Details:Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Foundever Full time

    What's in it for you?Are you a customer service representative looking for a role that rewards you the more committed you are to helping to understand your customer? Are you looking for greater pay?You will see your income substantially increased should you deliver excellent sales through very personal customer service. When you will exceed your KPIs, you...

  • Admin

    4 weeks ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Imperial Workforce Full time

    Administrator Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis. Salary: Up to £23,000 per annum Contract Type: Permanent Location: Stockton-on-Tees Hours: Full Time Job Purpose The purpose of this role is to ensure all customer...

  • Admin

    1 month ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Imperial Workforce Full time

    Administrator Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis. Salary: Up to £23,000 per annum Contract Type: Permanent Location: Stockton-on-Tees Hours: Full Time Job Purpose The purpose of this role is to ensure all customer...

  • Data Coordinator

    1 week ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Energy Resourcing Full time

    Overview:Energy Resourcing are actively seeking an experienced Data Coordinator to join their global EPC client's team in Stockton for 12 months.The Data Coordinator supports the engineering projects of the business by providing data activities throughout the EPC project cycle.Responsibilities:Our client is focusing on challenging innovative projects in...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Aimbridge Hospitality EMEA Full time

    Job Ref:INT19975Branch:Hampton by Hilton Stockton on TeesLocation:Hampton By Hilton Stockton Upon TeesSalary/Benefits:£10.92 per hourContract type:PermanentHours:Part TimeShift pattern: includes weekends, bank holidays, Christmas new year - must be flexibleHours per week:16Posted date:28/02/2024Closing date:30/03/2024Who are we?Aimbridge Hospitality EMEA...

  • Administrator

    1 week ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Imperial Professionals Full time

    AdminImperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Admin on a Fixed Term basis.Salary: Up to £22,500 per annumContract Type: 1 Year Fixed termLocation: Stockton-on-TeesHours: Full TimeJob PurposeThe purpose of this role is to ensure all customer service...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Venator Full time

    Job Description:Venator is recruiting for Business Services Administrators on a part time basis to join the Facilities Team team. This roles are based at our global headquarters at Wynyard.These roles provide administrative and reception business support services to the Facilities Team and support the occupants of Venator Wynyard Site for the purposes of...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom MJR Power & Automation Full time

    MJR Power & Automation are a well-established electrical & automation engineering business that works in the marine, renewable energy and offshore energy markets providing engineering, construction, and installation solutions to a global customer base from its headquarters in Teesside.We are currently looking for an experienced Marine Electrical Field...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Anderselite Full time

    Sector: Building Services, Construction, Facilities Management- Contact: George Manning- Contact Phone: - Expiry Date: 09 May 2024- Job Ref: 406866GMGContract Support/Facilities Administrator - StocktonAbout the roleMy client is looking for a Contract Support/Facilities Administrator in the Stockton area.Principal AccountabilitiesGeneral Administration...

  • Collections Analyst

    1 week ago


    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Major Recruitment Full time

    Key Features Dealing with and managing customer accounts to ensure effective and efficient credit control. Working to tight deadlines. Management of agreed customer credit limits and payment terms in line with the policy. Maximise business's cash flow. Proactive management of any due debt to minimise and reduce any overdue debt and to meet agreed KPI's...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Are you looking for your next role within IT services? Are you looking for a rewarding career with the NHS?Here at Mid & South Essex NHS Foundation Trust we are looking for a switched on individual with preferably at least 6 months IT Service Desk experience, or at least a very good understanding of IT to join our Service Desk. We are a team of 12 based at...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom CBRE Full time

    Company ProfileCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Venator Full time

    Job Description:Senior Commercial Buyer - Enterprise Applications, Application Support and Professional ServicesVenator is currently recruiting for a Senior Commercial Buyer - Enterprise Applications, Application Support and Professional Services to join its Purchasing team.The Senior Commercial Buyer - Enterprise Applications, Application Support and...