Team Leader

7 days ago


Rotherham, Rotherham, United Kingdom Environment Agency Full time
Number of jobs available- - Region- Yorkshire and the Humber

  • City/Town
  • Rotherham, Sheffield


Building/Site
  • Templeborough, Quadrant Two


Grade
  • Staff Grade
  • Post Type
  • Permanent


Working Pattern
  • Full Time, Part Time, Part Time/Job Share


Role Type
  • Contact Centre


Salary Minimum £37,46
  • Job description
  • Working as a Team Leader in Contact Centre Services (CCS) means joining a friendly, diverse team working together to create better places for people and wildlife.
If you're part of the Environment Agency (EA), you're part of the solution. Working with us means protecting and improving the environment and tackling issues of national importance. Our responsibilities span industry regulation, flood defences, land contamination, water quality, fisheries and conservation across England.
Contact Centre Services (CCS) is the first point of contact for many of the Environment Agency's customers. We manage over half a million contacts with customers every year.
We are looking for team members who are enthusiastic and self-motivated to lead our Customer Service Advisors.

These vacancies are opportunities to lead and manage teams in our National Customer Contact Centre and the Incident Communication Service.

This is an exciting opportunity to work in a front-line team where your actions and decisions make a real difference for the customers we serve.

Whether you are an experienced team leader looking for an opportunity to broaden your experience by participating in the delivery of a customer facing national service, or an aspiring team leader who wants to grow their skill in leading people and managing services.

Your positive, visible, and creative leadership style will motivate and inspire the team to achieve successful environmental results whilst providing excellent customer service.

With excellent people skills you will provide leadership for your teams' health, safety and wellbeing as well as ensure their personal development.

You will also develop a network of contacts within the organisation as you lead administrative processes delivered by your team.


  • The team
  • Contact Centre
Services is a diverse, vibrant and friendly team which handle over 500,000 customer interactions every year. There's our Operations team including the National Customer Contact Centre and the Incident Communications Service (24x7 365 days) and our Business and Customer team, who support the running of Operations, deliver change and champion the customer for the organisation.

  • Experience/skills required have the ability to lead, motivate, support and develop a team of customer service advisors
- provide clear direction to the team on key priorities especially when we are in incident
- be passionate about people, both in your team and with our customers, and have good communication and influencing skills
- be able to demonstrate leadership to deliver outcomes through others
- have excellent customer service skills and experience of delivering work in a fast-paced environment
- have experience of influencing others to achieve outcomes.

  • Contact and additional informationThe Environment Agency is fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. Contact Centre Services work from two sites, Sheffield and Rotherham and support a hybrid working model with a mix of home and office working

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