Team Leader
7 days ago
- City/Town
- Rotherham, Sheffield
Building/Site
- Templeborough, Quadrant Two
Grade
- Staff Grade
- Post Type
- Permanent
Working Pattern
- Full Time, Part Time, Part Time/Job Share
Role Type
- Contact Centre
Salary Minimum £37,46
- Job description
- Working as a Team Leader in Contact Centre Services (CCS) means joining a friendly, diverse team working together to create better places for people and wildlife.
Contact Centre Services (CCS) is the first point of contact for many of the Environment Agency's customers. We manage over half a million contacts with customers every year.
We are looking for team members who are enthusiastic and self-motivated to lead our Customer Service Advisors.
These vacancies are opportunities to lead and manage teams in our National Customer Contact Centre and the Incident Communication Service.
This is an exciting opportunity to work in a front-line team where your actions and decisions make a real difference for the customers we serve.
Whether you are an experienced team leader looking for an opportunity to broaden your experience by participating in the delivery of a customer facing national service, or an aspiring team leader who wants to grow their skill in leading people and managing services.
Your positive, visible, and creative leadership style will motivate and inspire the team to achieve successful environmental results whilst providing excellent customer service.
With excellent people skills you will provide leadership for your teams' health, safety and wellbeing as well as ensure their personal development.
You will also develop a network of contacts within the organisation as you lead administrative processes delivered by your team.
- The team
- Contact Centre
- Experience/skills required have the ability to lead, motivate, support and develop a team of customer service advisors
- be passionate about people, both in your team and with our customers, and have good communication and influencing skills
- be able to demonstrate leadership to deliver outcomes through others
- have excellent customer service skills and experience of delivering work in a fast-paced environment
- have experience of influencing others to achieve outcomes.
- Contact and additional informationThe Environment Agency is fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. Contact Centre Services work from two sites, Sheffield and Rotherham and support a hybrid working model with a mix of home and office working
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