Medical Records Administrator

1 week ago


Southport, Sefton, United Kingdom Fletchers Solicitors Full time

Administrator - Medical Records Team

Fletchers Solicitors Ltd have a fantastic opportunity for an Administrator to join the Medical Records team

Location Southport, Salary £18,018, plus bonus.
If youre looking for a new role and want to join a company with a great working culture that offers progression, this could be the role for you

The Administration role will be to work within the Medical Records Team.

As a team member within the Medical Records Team, you will provide support to the legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles and instructing cases for pagination.

You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested.


We are looking for someone who is highly motivated and organised, with excellent verbal and written communication skills, exceptional attention to detail and a good team player.


In return Fletchers can offer:

  • Pension scheme with taxefficient salary sacrifice option
  • Life Assurance Policy
  • Medicash policy to cover some Dental, optical and other medical expenses
  • 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment.
  • Enhanced company sick pay scheme
  • Flexible, agile working environment with a positive worklife balance
  • Varied calendar of funded company social events
  • Monthly voucher awards

Our People:

We have golfers, runners, video game heroes, movie buffs, musicians, and every other variety of people.

We have family people, single people, happy people, you will find a friend here We have a recommendation scheme, bring your friends along and get yourself a referral fee for each one Our people are at the heart of everything we do We take pride in the results gained for our clients and go the extra mile to get justice.

Fletchers are an employer of choice, rated a top 80 Law Firm by the Times.

We believe that diversity drives innovation, we are all different people aiming for the same goal to get our customers the compensation they deserve.

Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.

This is a great opportunity for someone looking for a career, come in and check us out, worst case scenario
- you find out all the things we say are true (which you will) and you are a perfect fit. Do not be scared of change you have to move on and grow we encourage it here a Fletchers with loads clear pathways for progression. If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career with the opportunity to grow and develop, a workplace where you are a valued member of the team and not just a number, we would love to hear from you

Role Profile:

Main Responsibilities:

  • Requesting all medical records and relevant documentation as directed on a specific case from various organisations
  • Review of records to ensure the records received are complete failing which missing records will need to be requested and any issue raised with Legal Client Care Team
  • Ensuring all medical records are processed and uploaded to the Case Management system in line with the team SLA
  • Archiving and locating stored media ensuring the policy for handling of data is followed
  • Checking records received are correct in accordance with GDPR

Essential Skills and Experience:

  • Excellent attention to detail
  • Excellent client care and communication skills
  • Be highly motivated, organised, and proactive
  • Ability to work as a team member and remotely
  • Telephone skills being essential

Desirable Qualifications, Skills and Experience:

  • Experience of proclaim or other software tools for example Adobe, Microsoft


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