Assistant Night Manager

1 week ago

London, Greater London, United Kingdom Accor Full time

Company Description

Novotel London West Hotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.

Job Description

As our next Assistant Night Manager, you will ...

Be responsible for the hotel after the departure of all day managers. Ensure security for all guests and their property. Have a full working knowledge of all areas of the hotel. Ensure that guests receive a warm and hospitable greetings and farewell. Handle customer complaints at night and assist with F&B complaints when necessary. Strive to optimize the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group in accordance with the pricing policy of the hotel. Maximise revenue by upselling and following yield recommendations. Minimise bookouts. Ensure all night audit functions are carried out smoothly and efficiently. Ensure all Front of House public areas are cleaned, creating a professional impression to customers and employees. Be aware of all hotel cash & credit procedures, ensure all till readings balance & are paid in. Control guests' credit limits, deduction and refunds, bedroom reconciliation, banking and all other night control requirements. Complete Night Audit procedures. Prepare an activity and incident reports every night and prepares a hand-over the next shift team. Prepare debtors files for the accounts department. Lead the department and create a team environment, which promotes good morale and ensures a high level of commitment and pride in the hotel. Ensure effective communication with team members by holding regular briefing sessions and meetings. Carry out any other duties as and when required.

A little more information:

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training program that will support you at every step in your new role.

By joining us as an Assistant Night Manager, you will become part of a friendly team of 150 talents. Our hotel offers 630 spacious rooms and 33 dedicated conference, meeting and events spaces suitable for 1 to 2,000 people, no other venue in London is as well-equipped or as flexible.

Qualifications

To ensure you will be successful in your role you will need to possess:

At least 2 years' experience in the hotel industry in a similar role. Fluent in English, both written and spoken (and a 2nd language would be a plus). Excellent communication, presentation and interpersonal skills - A strong team player. Strong interpersonal and problem solving abilities and the ability to lead by example. Experience in the following systems desirable: Opera Cloud, ResaWeb, Hotelink. Capable of organizing time and work efficiently. Must be legally eligible to work in UK. Additional Information

As part of our team you can have:

Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively initiatives to build a more inclusive and sustainable world And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

  • Social Media Assistant

    1 week ago

    London, Greater London, United Kingdom Night Dreamer Full time

    Night Dreamer is a record label that specialises in direct-to-disc recording - the process by which the music is cut onto acetate from single take performances, without interference or post-production. The label is based in London with all recording sessions taking place at their partner studio in Haarlem, Netherlands.Tasks and Responsibilities Scheduling...

  • Assistant Night Manager

    2 weeks ago

    London, Greater London, United Kingdom Middle Eight Full time

    Salary - £31,000.00 We are currently recruiting for an AssistantNight Managerto join our Truly Talented team.Reporting directly to the Front Office Manager and Night Manager this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.What we offer£31,000 per annumPermanent,...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom Sofitel London Gatwick Full time

    Night Manager - Sofitel London Gatwick The Sofitel London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Night Manager 26,291 + Service Charge We treat our people like family and our guest...

  • Night Manager

    1 week ago

    London, Greater London, United Kingdom The Standard Hotel Full time

    We're Looking for you London The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... We are defined by our richness of personality, diversity of background and...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Night Manager Park Hyatt Park Hyatt London River Thames GB - ENG - LondonGuest Service OperationsDepartment Head/ManagerFull-timeReq ID: LON005916Local Summary Front Office Night Manager About Park Hyatt London River Thames Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom nhow London Limited Full time

    Front Office Night ManagerAre you the Front Office Night Manager with the kaleidoscopic knowledge and masterful magician that will help us make London Reloaded?Picture it if you will: nhow London - a unique, unconventional lifestyle hotel concept in the hip Shoreditch area of London.Joining its older siblings in Milan, Berlin, Rotterdam, Marseille,...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA Full time

    Night Manager - YHA London Earls CourtYHA Earls Court are looking to recruit a Night Manager for a minimum 25 hours per week. This is a flexible contract and although not a set arrangement, the working pattern for this role is usually four nights working, four nights off. YHA London Earls Court is just a short walk from Earl's Court Underground station and...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Job Title: Night Manager Company: Hyatt Regency London Blackfriars Summary: As a Night Manager at Hyatt Regency London Blackfriars, you will enjoy a range of benefits including: 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays for you, your family, and friends from day one Free meals on duty 50% discount on food and...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry. Hotel Chadstone Melbourne MGallery is part of worldwide hotel group,...

  • Night Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Pauls are looking to recruit a Night Manager. YHA is somewhere a little different, certainly not your average office.YHA offers a fantastic benefits package including:~ 64 per hour (£12.44 per hour plus £1.20 Local Living Allowance). This is a permanent role, 25 hour contract with the possibility of working full time. ~ You will get access to YHA's staff...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom LGH Hotels Management Full time

    The Opportunity We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations...

  • Night Guest Service Assistant

    2 weeks ago

    London, Greater London, United Kingdom RBH HOTELS UK LTD Full time

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always...

  • Night Retail Assistant

    2 weeks ago

    London, Greater London, United Kingdom Primark Full time

    Night Retail AssistantLocation: Primark Oxford Street West (Marble Arch)Salary: £ £11.05 (Plus 20% Nightshift Premium between 10pm and 6am)Employment type: PermanentJob type: Full TimeContracted hours: 37.5 hours per weekShift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interviewWe're Primark -...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom LJB Recruit Full time

    Night Manager- Central London Competitive Salary + Package Our client, a long established and respected Fit-out contractor, is urgently seeking a Night Manager. As a Night Manager you will oversee and coordinate the night-time operations of the fit-out projects which involves managing subcontractors, ensuring adherence to safety and quality standards,...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA Full time

    YHA Earls Court are looking to recruit a Night Manager for a minimum 25 hours per week. This is a flexible contract and although not a set arrangement, the working pattern for this role is usually four nights working, four nights off. YHA London Earls Court is just a short walk from Earl's Court Underground station and is really easy to find and makes for a...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom The Groucho Club Full time

    Job descriptionNight ManagerThe Groucho Club is seeking an experienced Night Manager to lead our reception team.Our next Night Manager must have proactive energy, a positive can-do attitude, and a friendly personality, in addition to other essential skills that define a top employee.Being part of a unified team where every individual's actions have an impact...

  • Night Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA Full time

    Night Duty Manager - YHA London St PaulsYHA London St. Pauls are looking to recruit a Night Manager.What can YHA offer you?YHA is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:We pay £13.64 per hour (£12.44 per hour plus £1.20 Local Living Allowance). This is a permanent role, 25 hour...

  • Night Duty Manager

    4 weeks ago

    London, Greater London, United Kingdom YHA Full time

    Night Duty Manager - YHA London St PaulsYHA London St. Pauls are looking to recruit a Night Manager.What can YHA offer you?YHA is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:We pay £13.64 per hour (£12.44 per hour plus £1.20 Local Living Allowance). This is a permanent role, 25 hour...

  • Assistant Night Manager

    2 weeks ago

    East London, South East, E1 6TE, East London, United Kingdom Hampton by Hilton London City Full time

    Dominus Group, the London-based property developer and investment group, is looking for an Assistant Night Manager to join their new site, Hampton by Hilton London City, in the historic Aldgate. Responding to strong demand for the Hampton by Hilton brand in London, the hotel opened in May 2023 through a partnership with Dominus Group. The hotel is a stones...

  • Night Manager

    2 weeks ago

    London, Greater London, United Kingdom Britannia Hotels Full time

    Location: London, NW3 3NA, United Kingdom Address: Primrose Hill Road Brand New Vacancy - Night Manager The Britannia Hampstead Hotel is a 135-bedroom hotel within easy reach of all major transport links. Our reception desk offers fantastic customer service and care 24-hours per day and we are looking to recruit a Full-Time Night Manager Benefits...