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Payments Strategy and Operations Manager

4 months ago

London, Greater London, United Kingdom Remitly Full time

Job Description: Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role: We are looking for an outstanding candidate for the Payments Strategy and Operations Manager role within the Global Money Movement (GMM) team at Remitly. The Global Money Movement (GMM) Team is focused on enabling new payment options and improving the existing payments experience for our customers sending from 30 countries to our over 170 receiving countries. The GMM team plays a crucial role in driving Remitly's ability to connect with international customers and offer a diverse range of Pay-in and Pay-out methods, including cards, bank transfers, and alternative payment methods such as iDeal, Sofort, Sepa, etc. In this role, you will report directly to the Product team, exerting direct influence over the product and financial partners' roadmap. This role will be hybrid (2-3 days a week) in our London office. #LI-Hybrid

As a Sr. Program Manager, Payments on the GMM team, you will interact with financial partners directly and drive efforts to build payment programs, improve operations and incident management procedures, and use metrics to track payments and partner performance. You will partner with product, engineers, operations, data analytics and other program managers to create from scratch programs and procedures that deliver exponential value to our customers globally.

You Will:

  • Help define payments product strategy, roadmap, and build a prioritisation framework that captures relevant tradeoffs for the team while creating organisational alignment
  • Design, implement and manage programs and operational processes that help us scale within Remitly
  • Understand the payment ecosystem and Remitly's platform end to end, the APIs in our systems and the dependencies, and use this knowledge to improve our payment systems
  • Identify inefficiencies in Remitly's payments operating model and drive new solutions (including defining technical and operational requirements) to address them
  • Manage end-to-end project plans for new implementations, working with other stakeholders and financial partners to ensure delivery
  • Help to define and implement metrics to measure payments and partner health
  • Assist with incident resolution when needed, working with Engineering and Product teams to drive partner communications and escalations
You Have:
  • 8+ years of relevant experience in program management and/or payments business operations
  • 5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.)
  • Experience driving medium-to-large sized technical projects with external financial partners and cross-functional internal stakeholders
  • Proficient in payment systems and architecture, comfortable at engaging in technical discussions without delving excessively into intricate details, and ability to drive conversations at a technical level
  • Strong program management skills with experience taking initiatives from conception to launch and managing end-to-end execution of projects
  • Strong analytical skills with excellent problem-solving abilities
  • Basic to intermediate SQL skill
  • Experience working with product and engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects
Our Benefits:
  • Paid Vacation Days
  • Health insurance
  • Commuter benefit
  • Learning and development benefits
  • Employee Stock Purchase Plan (ESPP)
  • Mental Health & Family Forming Benefits
  • Corridor Travel Benefit Reimbursement
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr