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Disability Support Assistant

3 months ago


Sunderland, Sunderland, United Kingdom University of Sunderland Full time
Provide timely and accurate information and guidance to students and a range

of stakeholders on the support provided by the Disability Support Team
including resources and services available and the provision of assistive
technology

  • Liaison with family/carers/external support agencies as appropriate.
  • Liaison with Lecturing and Faculty support staff as required/appropriate

Key Responsibilities

and Accountabilities:

- students with disabilities, including international students
  • Conduct interviews with students to gather information and ascertain general
difficulties and needs. Processing student difficulties, including sensitive and
confidential information,

  • Liaise with university staff, external organisations in relation to supporting
students.

  • Deliver awarenessraising sessions to faculty staff and student groups.
  • Manage and coordinate student and service records and files, including the

- student databases.
  • Regularly review processes to ensure accuracy, relevance and enable effective

- management of student cases/support
  • Coordinate and book 1:1 appointments with DST and Assessment Centre staff
and external bodies; ensure internal calendars are updated; and that students
are advised and directed appropriately.

  • Represent the Disability Support Team at appropriate forums and
meetings, including University Open Days.

Relation Management systems

  • Assist and advise students with the ordering of DSA equipment and training
providing software and equipment.

  • Offering guidance and problemsolving solutions to students.
  • Determining and implementing the necessary followup steps.
  • Provides a welcoming and supportive 'front line' service to all students and
  • Provides pastoral support and appropriate onward referral for students
with disability/welfare issues identified in faculty.
Manages referrals into the service and advises on the process, providing interim
assistance and support where required

  • Liaises collaboratively with other Student Support Services as required, in
particular the Wellbeing, Student Support Fund and Financial Guidance Teams.

  • Manages diaries for the service and takes a lead in booking and rearranging
- appointments, contacting students with reminder appointments.
  • Manages rooms useage and working patterns in collaboration with

- management
  • Manage process 'waiting lists' for key disability support services.
  • Manage, gather and maintain business information in relation to processes and
- services provided by the Disability Support Team.
  • Interpret business information in relation to service delivery (such as the team
appointments offer) and work with management to ensure a balanced offer that
meets the needs of students.

  • Identify new metrics of interest, to gather and incorporate into decision making.
  • Supports Student Service teams in the compilation and recording of
monitoring and statistical data. E.g annual service usage/engagement
statistics for Teaching & Excellence Framework etc.

  • Supports the team with marketing and publicity of events and campaigns.
  • Working alongside the rest of the Disability Support Team in the promotion of the

- service.
  • Takes responsibility for updating the Disability Services website
- working alongside the wider team.
  • Responsible for the coordination of the University's nonmedical help provision
- (e.g. Specialist one-to-one Study Skills).
  • Manage the University's nonmedical help management system Connect, acting
- as a system Superuser and key contact for the third-party provider
  • Maintain an overview of service usage through system data, adapting and
- improving processes as required
  • Coordinate and administer the invoicing of thirdparty funding bodies (such as
- the Student Loans Company) for non-medical help sessions
  • Review of administrative processes and functions within Disability Support to
- streamline and create efficiencies.
  • Drive changes/improvements identified, to improve the student journey and
- support staff in delivering an effective and efficient service.
  • Fulfil the role of a system Supervisor for key business systems used by the
- department, such as Compass.
  • Manage and coordinate in department resources, with particular responsibility
for short and long term equipment loans (such as laptops and assistive
technology software).

  • Provide supportive training on assistive technology software issued as part of
DST equipment loans

  • Develop and maintain effective working relationships with university colleagues in
faculties and services, and third party suppliers, to ensure a cohesive and high
quality service is provided to staff and students

Special

Circumstances:

  • Occasional weekend and evening working as required to fulfil demands on the
service and other requirements.

  • Attendance at Open Days and other events as required.
  • Work at either Campus, as required.
  • Work across and with teams as required.
University of Sunderland

Role Profile
Part 2

**Part 2A: Esse