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Disability Support Assistant
3 months ago
of stakeholders on the support provided by the Disability Support Team
including resources and services available and the provision of assistive
technology
- Liaison with family/carers/external support agencies as appropriate.
- Liaison with Lecturing and Faculty support staff as required/appropriate
Key Responsibilities
and Accountabilities:
- students with disabilities, including international students
- Conduct interviews with students to gather information and ascertain general
confidential information,
- Liaise with university staff, external organisations in relation to supporting
- Deliver awarenessraising sessions to faculty staff and student groups.
- Manage and coordinate student and service records and files, including the
- student databases.
- Regularly review processes to ensure accuracy, relevance and enable effective
- management of student cases/support
- Coordinate and book 1:1 appointments with DST and Assessment Centre staff
are advised and directed appropriately.
- Represent the Disability Support Team at appropriate forums and
Relation Management systems
- Assist and advise students with the ordering of DSA equipment and training
- Offering guidance and problemsolving solutions to students.
- Determining and implementing the necessary followup steps.
- Provides a welcoming and supportive 'front line' service to all students and
- Provides pastoral support and appropriate onward referral for students
Manages referrals into the service and advises on the process, providing interim
assistance and support where required
- Liaises collaboratively with other Student Support Services as required, in
- Manages diaries for the service and takes a lead in booking and rearranging
- Manages rooms useage and working patterns in collaboration with
- management
- Manage process 'waiting lists' for key disability support services.
- Manage, gather and maintain business information in relation to processes and
- Interpret business information in relation to service delivery (such as the team
meets the needs of students.
- Identify new metrics of interest, to gather and incorporate into decision making.
- Supports Student Service teams in the compilation and recording of
statistics for Teaching & Excellence Framework etc.
- Supports the team with marketing and publicity of events and campaigns.
- Working alongside the rest of the Disability Support Team in the promotion of the
- service.
- Takes responsibility for updating the Disability Services website
- Responsible for the coordination of the University's nonmedical help provision
- Manage the University's nonmedical help management system Connect, acting
- Maintain an overview of service usage through system data, adapting and
- Coordinate and administer the invoicing of thirdparty funding bodies (such as
- Review of administrative processes and functions within Disability Support to
- Drive changes/improvements identified, to improve the student journey and
- Fulfil the role of a system Supervisor for key business systems used by the
- Manage and coordinate in department resources, with particular responsibility
technology software).
- Provide supportive training on assistive technology software issued as part of
- Develop and maintain effective working relationships with university colleagues in
quality service is provided to staff and students
Special
Circumstances:
- Occasional weekend and evening working as required to fulfil demands on the
- Attendance at Open Days and other events as required.
- Work at either Campus, as required.
- Work across and with teams as required.
Role Profile
Part 2
**Part 2A: Esse