Operations Manager- Climate
2 weeks ago
As the Operations Manager – Climate you will play a key role supporting our global climate team, providing first-rate operations management, delivery, expertise and advice, and contributing to excellent client service.
WTW's Climate Practice is the focal point for our climate expertise and capabilities. It brings together the company's core risk and analytics strengths, combined with extensive climate knowledge, to help clients identify, quantify and manage climate-related risks.
The Role:
Interact with senior stakeholders to support the various Climate Practice teams through sales operations activity. Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification. Manage sales pipeline and work in partnership with finance to manage reporting and project tracking. Supporting quarterly financial forecasting and planning. Act as a primary point of contact for enquiries related to Oracle (ranging from time recording, client invoicing) – including colleague training / support. Work with client facing colleagues to track and assess project budget management to ensure project profitability. Act as a primary point of contact for enquires related to the CRM system – including colleague training / support. Responsible for producing sales pipeline reporting utilising data from the CRM system. Supporting the alignment of the Climate Practice to the R&A Excellence Model – updating and implementing process improvements where needed. Increase the efficiency of existing processes and procedures to enhance the team's internal capacity. Working in partnership with Legal, Compliance and Risk to ensure processes are effectively followed and providing support across the team where needed. Support the overall operational governance and decision making process for Climate Practice. Build and manage relationships within peer group, both internally and externally. Work across Risk and Analytics and Risk and Broking to identify opportunities to share and exchange best practice.-
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