Client Advisor

1 week ago


Swindon, Swindon, United Kingdom Cogito Talent Limited Full time
Client Advisor

About The Role
We are thrilled to be hiring for a dynamic Client Advisor role in a progressive technology company operating in the property industry.

The Client Advisor, based in the client services team, will manage all client and partner communications efficiently.
Joining a high-energy Client Services team, the role involves promptly responding to customer inquiries and resolving issues professionally and promptly. Ensuring customers receive courteous and timely service is a key responsibility, along with monitoring workloads to meet company standards and KPIs.

You'll be Involved In:
- Handling tasks assigned through the company's software.
- Proactively resolving queries.
- Responding to client inquiries via various channels (phone, email, etc.) within set SLAs.
- Participating in department/team meetings.
- Managing complaints as per Client Services procedures.

Required Skills:
- Understanding the importance of customer service.
- Proficiency in Microsoft Office tools.
- Strong communication skills for internal and external interactions.
- Ability to work independently with attention to detail.
- Flexibility to adapt to changing tasks.
- Problem-solving capabilities in a fast-paced environment.


The Client Advisor must demonstrate proficiency in at least 70% of the training matrix for knowledge and skills.

Benefits:
- Company bonus scheme up to 10%.
- 25 days holiday plus bank holidays with additional leave based on tenure.
- Pension contribution of 5% by the employer.
- Private Healthcare after a year, with options to include family.
- Group Life Policy membership at 4x basic salary.

Next Steps:
Send us your updated CV and if shortlisted, our recruitment team will reach out to schedule an interview.


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